Sophie McCleery
Ballywalter,Ards and North Down
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations, as well offering excellent skills in guest relations and upselling products and services. Engaging worker with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
Work history
Food-to-Go Customer Advisor
Henderson Group
Millisle, Ards and North Down
2022.08 - Current
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Greeted customers, qualified purchase needs and offered appropriate product advice to guarantee satisfaction.
- Packaged food produce using wrapping machine.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Packed and served high volume of orders in busy fast food setting.
- Totalled bills and accepted cash, card and mobile payments.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Adhered to food handling and sanitation procedures.
- Ordered, received and correctly stored fast food ingredients.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Offered exceptional customer service with strong product knowledge.
- Warmly greeted customers and proactively reduced wait times.
- Supported team by demonstrating respect and willingness to help.
Education
A-Levels - Mathematics
Regent House School
Newtownards 2022.08 -
A-Levels - Biology
Regent House School
Newtownards 2022.08 -
A-Levels - Physics
Regent House School
Newtownards 2022.08 -
A-Levels - Chemistry
Regent House School
Newtownards 2022.08 -
GCSEs - Further Mathematics
Regent House School
Newtownards 2021.08 - 2022.06
GCSEs - Mathematics
Regent House School
Newtownards 2020.08 - 2021.06
GCSEs - Biology
Regent House School
Newtownards 2020.08 - 2022.06
GCSEs - Physics
Regent House School
Newtownards 2020.08 - 2022.06
GCSEs - Chemistry
Regent House School
Newtownards 2020.08 - 2022.06
GCSEs - Art and Design
Regent House School
Newtownards 2020.08 - 2022.06
GCSEs - Spanish
Regent House School
Newtownards 2020.08 - 2022.06
GCSEs - Business and Communication Systems
Regent House School
Newtownards 2020.08 - 2022.06
GCSEs - English Language
Regent House School
Newtownards 2020.08 - 2022.06
GCSEs - English Literature
Regent House School
Newtownards 2020.08 - 2022.06
Skills
- Communication skills
- Problem-solving
- Cash management
- Time management
- Customer relations
- Customer service
Timeline
Food-to-Go Customer Advisor
Henderson Group
2022.08 - Current
A-Levels - Mathematics
Regent House School
2022.08 -
A-Levels - Biology
Regent House School
2022.08 -
A-Levels - Physics
Regent House School
2022.08 -
A-Levels - Chemistry
Regent House School
2022.08 -
GCSEs - Further Mathematics
Regent House School
2021.08 - 2022.06
GCSEs - Mathematics
Regent House School
2020.08 - 2021.06
GCSEs - Biology
Regent House School
2020.08 - 2022.06
GCSEs - Physics
Regent House School
2020.08 - 2022.06
GCSEs - Chemistry
Regent House School
2020.08 - 2022.06
GCSEs - Art and Design
Regent House School
2020.08 - 2022.06
GCSEs - Spanish
Regent House School
2020.08 - 2022.06
GCSEs - Business and Communication Systems
Regent House School
2020.08 - 2022.06
GCSEs - English Language
Regent House School
2020.08 - 2022.06
GCSEs - English Literature
Regent House School
2020.08 - 2022.06