Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie McCleery

Ballywalter,Ards and North Down

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations, as well offering excellent skills in guest relations and upselling products and services. Engaging worker with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

2
2
years of professional experience
16
16
years of post-secondary education

Work History

Food-to-Go Customer Advisor

Henderson Group
Millisle, Ards and North Down
08.2022 - Current
  • Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
  • Greeted customers, qualified purchase needs and offered appropriate product advice to guarantee satisfaction.
  • Packaged food produce using wrapping machine.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Served dishes and beverages in convenient packaging to maintain temperatures.
  • Packed and served high volume of orders in busy fast food setting.
  • Totalled bills and accepted cash, card and mobile payments.
  • Cleaned kitchen areas, food counters, and cooking utensils.
  • Adhered to food handling and sanitation procedures.
  • Ordered, received and correctly stored fast food ingredients.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Offered exceptional customer service with strong product knowledge.
  • Warmly greeted customers and proactively reduced wait times.
  • Supported team by demonstrating respect and willingness to help.

Education

A-Levels - Mathematics

Regent House School
Newtownards
08.2022 -

A-Levels - Biology

Regent House School
Newtownards
08.2022 -

A-Levels - Physics

Regent House School
Newtownards
08.2022 -

A-Levels - Chemistry

Regent House School
Newtownards
08.2022 -

GCSEs - Further Mathematics

Regent House School
Newtownards
08.2021 - 06.2022

GCSEs - Mathematics

Regent House School
Newtownards
08.2020 - 06.2021

GCSEs - Biology

Regent House School
Newtownards
08.2020 - 06.2022

GCSEs - Physics

Regent House School
Newtownards
08.2020 - 06.2022

GCSEs - Chemistry

Regent House School
Newtownards
08.2020 - 06.2022

GCSEs - Art and Design

Regent House School
Newtownards
08.2020 - 06.2022

GCSEs - Spanish

Regent House School
Newtownards
08.2020 - 06.2022

GCSEs - Business and Communication Systems

Regent House School
Newtownards
08.2020 - 06.2022

GCSEs - English Language

Regent House School
Newtownards
08.2020 - 06.2022

GCSEs - English Literature

Regent House School
Newtownards
08.2020 - 06.2022

Skills

  • Communication skills
  • Problem-solving
  • Cash management
  • Time management
  • Customer relations
  • Customer service

Timeline

Food-to-Go Customer Advisor

Henderson Group
08.2022 - Current

A-Levels - Mathematics

Regent House School
08.2022 -

A-Levels - Biology

Regent House School
08.2022 -

A-Levels - Physics

Regent House School
08.2022 -

A-Levels - Chemistry

Regent House School
08.2022 -

GCSEs - Further Mathematics

Regent House School
08.2021 - 06.2022

GCSEs - Mathematics

Regent House School
08.2020 - 06.2021

GCSEs - Biology

Regent House School
08.2020 - 06.2022

GCSEs - Physics

Regent House School
08.2020 - 06.2022

GCSEs - Chemistry

Regent House School
08.2020 - 06.2022

GCSEs - Art and Design

Regent House School
08.2020 - 06.2022

GCSEs - Spanish

Regent House School
08.2020 - 06.2022

GCSEs - Business and Communication Systems

Regent House School
08.2020 - 06.2022

GCSEs - English Language

Regent House School
08.2020 - 06.2022

GCSEs - English Literature

Regent House School
08.2020 - 06.2022

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Sophie McCleery