Summary
Overview
Work history
Education
Skills
Certification
HOBBIES & INTERESTS
Timeline
Generic
Abbie Reece

Abbie Reece

Kingswinford,West Midlands

Summary

Highly motivated and adaptable professional with exceptional communication and organisational skills. Demonstrates strong problem-solving abilities and a commitment to efficient teamwork. Dedicated to mentoring and delivering outstanding customer service, with a focus on achieving career growth through continuous learning and development.

Overview

8
8
years of professional experience
4041
4041
years of post-secondary education
1
1
Certification

Work history

Customer Service Advisor and Lead Advisor

E.ON
Kingswinford
03.2022 - 08.2025
  • Managed SA1 and SA2 appointment booking lines - Supported with coaching and mentoring new advisors - Responded too and managed customer feedback on Trustpilot and NPS - Identified trends and led problem solve sessions - Collaborated with stakeholders across the business to discuss ideas and implement solutions.
  • Permanent

Waitress

Halfpenny Green Wine Estate
Bobington
10.2021 - 03.2022
  • Coordinate customer bookings and seating plans, checking guest requirements and providing responses to their enquiries.
  • Assist customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
  • Part time

Waitress

Wendy's Salt & Pepper Pot
Rowley Regis
08.2017 - 03.2022
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attended tables regularly to check customer need
  • Part time

Education

A Level -

King Edward VI College

GSCE -

The Kingswinford School

Skills

  • Communication Skills
  • Customer Service
  • Hard-Working
  • Mentoring
  • Problem Solving
  • Teamwork
  • Adaptable
  • Determined
  • Efficient
  • Good Communication
  • Highly Motivated
  • Organisational Skills

Certification

  • First Aid Trained
  • British Red Cross
  • August 2023

HOBBIES & INTERESTS

Netball, Running, Dog walking

Timeline

Customer Service Advisor and Lead Advisor

E.ON
03.2022 - 08.2025

Waitress

Halfpenny Green Wine Estate
10.2021 - 03.2022

Waitress

Wendy's Salt & Pepper Pot
08.2017 - 03.2022

A Level -

King Edward VI College

GSCE -

The Kingswinford School
Abbie Reece