Sophie Gilmour
Glasgow,Glasgow City
Summary
Dedicated professional with a strong work ethic and proven ability to excel in team settings. Skilled in building relationships and fostering collaboration among colleagues. Committed to achieving team goals and contributing to a positive work environment.
Overview
3
3
years of professional experience
Work History
Customer Assistant
Morrisons
Glasgow
05.2025 - Current
- Delivered attentive service by promptly addressing customer enquiries and efficiently processing order requests to ensure satisfaction.
- Resolved customer complaints by providing empathetic support and practical solutions, fostering positive relationships.
- Collaborated with team members to achieve established targets, contributing to overall team success.
Barista
Boclair Academy
Glasgow
08.2023 - 04.2025
- Developed key customer service skills while building positive relationships with both colleagues and customers in a school environment.
Catering Staff Member
Selective Personel
Glasgow
12.2024 - 03.2025
- Engaged with guests to ensure satisfaction with service and food quality during events.
- Assisted customers by addressing enquiries and concerns in a timely manner.
- Supported resolution of customer issues by suggesting effective solutions to enhance loyalty.
Waitress/Behind Counter Staff
Papa Joes
Glasgow
05.2024 - 01.2025
- Enhanced customer satisfaction by delivering swift and friendly service during peak order times.
- Elevated guest experiences through sincere engagement and a welcoming attitude.
- Cultivated a positive dining atmosphere by addressing complaints with empathy and actionable solutions.
Education
HNC - Finance, Risk and Business
City of Glasgow College
Glasgow01-2026
SQA Higher - Administration and Information Technology
Boclair Academy
Glasgow01-2025
SQA Higher - Business
Boclair Academy
Glasgow01-2025
SQA Higher - English
Boclair Academy
Glasgow01-2025
National 5 - Maths
Boclair Academy
Glasgow01-2024
National 5 - Business
Boclair Academy
Glasgow01-2024
National 5 - Administration and Information Technology
Boclair Academy
Glasgow01-2024
National 5 - English
Boclair Academy
Glasgow01-2024
National 5 - Home Economics
Boclair Academy
Glasgow01-2024
National 5 - Art and Design
Boclair Academy
Glasgow01-2024
National 5 - Modern Studies
Boclair Academy
Glasgow 01-2024
Skills
- Customer service
- Problem resolution
- Time management
- Team collaboration
- Relationship building
- Communication skills
References
- References are available upon request.
Timeline
Customer Assistant
Morrisons
05.2025 - Current
Catering Staff Member
Selective Personel
12.2024 - 03.2025
Waitress/Behind Counter Staff
Papa Joes
05.2024 - 01.2025
Barista
Boclair Academy
08.2023 - 04.2025
HNC - Finance, Risk and Business
City of Glasgow College
SQA Higher - Administration and Information Technology
Boclair Academy
SQA Higher - Business
Boclair Academy
SQA Higher - English
Boclair Academy
National 5 - Maths
Boclair Academy
National 5 - Business
Boclair Academy
National 5 - Administration and Information Technology
Boclair Academy
National 5 - English
Boclair Academy
National 5 - Home Economics
Boclair Academy
National 5 - Art and Design
Boclair Academy
National 5 - Modern Studies
Boclair Academy