Sophia Mallaburn
Gloucester,Gloucestershire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sales Assistant
Dr Martens
Bath
02.2022 - 07.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Following our 5 non-negotiable steps to provide visitors with an unforgettable experience in which they can find the style for them with ease
- Displayed and marked new products in visually appealing, organised display to engage customers
- Assisted customers with product selection and sales, recommending items to increase transaction value
- Recommended merchandise using my product knowledge based on exact customer needs, improving sales conversion rates.
Bartender/ Waitress
Green Park Brasserie
Bath, Bath and North East Somerset
04.2022 - 06.2023
- Preparing a selection of drinks off the menu along with customer requests that are not listed on our menu.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines
- Performed bar opening/closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
VIP Hostess
Sub13
Bath
08.2021 - 04.2022
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Setting up and preparing guest packages ready for their arrival.
- Maintained personable conversation with arriving patrons, ushering to seating or waiting areas.
- Responded to guest inquiries and requests with prompt and friendly service and updated information.
- Trained at a supervisor level, overseeing the operations of service facilitating a smooth flow.
Waitress
Bath Pub Company
Bath
04.2021 - 08.2021
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Bar/ FOH
Wetherspoons, Gloucester / Bath
09.2018 - 12.2020
- Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers
- Thoroughly wiped down and disinfected tables, increasing consumer confidence in internal hygiene practices
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes
- Refused drinks service to guests without appropriate proof of age
- Enforced social distancing policies to maximise safety of staff and customers.
Waitress
Pizza Express
Gloucester
09.2019 - 03.2020
- Greeting and making guests feel welcome as soon as the come into the restaurant
- Responsible for taking guests food and beverages and serving tables
- Communicating between other waitress, chefs and the management team
- Catered to allergies and modified diets with meticulous attention to detail and accuracy
- Kitchen trained to enable me to go between front and back of house when needed
- Helped prevent dishwasher drainage issues through regular cleaning and correct chemical use, in line with manufacturer's instructions.
Volunteer
Barnardo's
Gloucester
07.2017 - 03.2018
- Ensured immaculate appearance of shop displays through regular dusting and cleaning
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Bachelor of Arts - Business and Management with Festivals and Event Management
Bath Spa University
Bath, Bath and North East Somerset 09.2020 - 06.2023
Gloucester College
Gloucester 09.2018 - 06.2020
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Barnwood Park Arts College
2018
Skills
- Organised and reliable
- Excellent time management through prioritizing, scheduling and keeping up to date with to do lists
- Able to identify and solve problems with creative solutions
- Able to adapt in a range of working environments, working independently and in groups of various sizes
- Proficiency in all areas of Microsoft office, including Excel, Word and PowerPoint
- Completed training on Health and Safety, Food Hygiene, Sales of Alcoholic Drinks, Allergies, Customer Satisfaction and Complaints
Interests
Listening to music, especially more diverse genres.
Physical exercise such as going to the gym, swimming and hill walking.
Trying new recipes and cooking for myself and others.
Organising and planning parties and events for friends and family.
Shopping and styling outfits from sustainable sources.
Timeline
Bartender/ Waitress
Green Park Brasserie
04.2022 - 06.2023
Sales Assistant
Dr Martens
02.2022 - 07.2023
VIP Hostess
Sub13
08.2021 - 04.2022
Waitress
Bath Pub Company
04.2021 - 08.2021
Bachelor of Arts - Business and Management with Festivals and Event Management
Bath Spa University
09.2020 - 06.2023
Waitress
Pizza Express
09.2019 - 03.2020
Gloucester College
09.2018 - 06.2020
Bar/ FOH
Wetherspoons, Gloucester / Bath
09.2018 - 12.2020
Volunteer
Barnardo's
07.2017 - 03.2018
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Barnwood Park Arts College
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