Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Liliana Szafranek

Birmingham,West Midlands

Summary

Customer-oriented professional with experience in retail and hospitality. Strong communication, organisation, and teamwork skills enhance ability to deliver efficient service in fast-paced environments. Seeking full-time Retail position from September 2026 to contribute to positive customer experience and support store performance.

Overview

2
2
years of professional experience

Work History

Sales Assistant

Accessorize
10.2025 - Current
  • As a Sales Associate at Accessorize, I provide friendly, personalised customer service while supporting the store in meeting daily sales targets through upselling and product recommendations. I assist customers with product recommendations, styling advice, and queries, and I actively develop my communication and sales skills through upselling and strong product knowledge. Maintain a tidy, visually, appealing store environment, restock and organise displays, and accurately process transactions at the till. This role strengthens my confidence, teamwork, time- management, and problem solving abilities, especially during busy periods, and teaches me how to handle challenging situations professionally while maintaining high brand standards.

Sales Assistant

Barnardo's charity shop
09.2024 - 05.2025
  • During my time working at a charity shop, I gained hands-on experience in various areas, including customer service, cash handling, and stock management. Regularly operating the tills enhanced my confidence and familiarity with the hospitality environment. Consistently consistently approached customers with a friendly, helpful attitude, ensuring they felt welcome and supported. My role taught me how to efficiently address customer inquiries, resolve issues, and provide a positive dinning experience, all while maintaining professionalism.

Cleaner

Aleksandra Rokita
01.2024 - 03.2024
  • Delivered cleaning services for clients on an occasional basis under timed conditions, ensuring attention to detail to meet client expectations and demonstrating strong work ethic and initiative.

Education

A-Levels -

St Paul's school for girls
Birmingham
01-2026

GCSEs -

St Paul's School for girls
Birmingham
01-2024

Skills

Organisation and time management

During my time at school, I worked collaboratively with peers on various group projects, where I effectively communicated my ideas and actively listened to others to achieve the best outcomes My approachable and friendly nature has helped me build strong relationships and create an inclusive environment I’m confident in delegating tasks, exchanging ideas, and providing constructive feedback, demonstrating my strengths as a clear communicator and team player

Working under pressure- Highly organised with the ability to manage multiple priorities, as demonstrated by consistently achieving top grades These skills are essential in a fast-paced hospitality environment, enabling me to maintain high standards of cleanliness and organisation, even during peak hours

Communication

I work effectively under pressure, as demonstrated by my ability to manage multiple strict deadlines during my A-Level studies Balancing essays, presentations and a demanding workload has strengthened my ability to stay focused, prioritise tasks efficiently, and maintain a positive attitude in high-pressure situations In fast-paced environments like a busy shop floor, I remain calm, reliable, and solution-focused- qualities that allow me to perform consistently and deliver results under stress

Languages

Polish
Proficient
C2

Interests

Reading

In my free time, I enjoy reading contemporary fiction, particularly works that explore social issues that captivate me This reflects my intellectual curiosity and passion for engaging with thought-provoking topics

Timeline

Sales Assistant

Accessorize
10.2025 - Current

Sales Assistant

Barnardo's charity shop
09.2024 - 05.2025

Cleaner

Aleksandra Rokita
01.2024 - 03.2024

A-Levels -

St Paul's school for girls

GCSEs -

St Paul's School for girls
Liliana Szafranek