Sophia Broom
Liverpool
Summary
Driven and people-focused Account Manager with a strong record of building trusted client relationships, delivering projects, and driving measurable results. Experience in public and private sectors. Combines customer insight, analytical skill, and structured project delivery (PMP / CAPM trained) to improve performance and enhance service quality. Recognised for communication, organisation, problem solving, and a consistent focus on long-term relationship growth. Now seeking to apply this expertise to a market-leading specialist supporting public-sector clients with financial wellbeing initiatives.
Overview
9
9
years of professional experience
Work History
Graduate Management Trainee
Speedy Parcels
09.2024 - Current
- Managed high-value client relationships and delivery projects across operations and commercial teams.
- Partnered with one customer for 1.5 years, scaling throughput from 369 to 4 500 orders per month and enabling growth with major brands (B & Q, Tesco Marketplace).
- Identified billing discrepancies saving the organisation £10 000, improving accuracy and protecting margins.
- Created monthly performance dashboards and data commentary to inform senior decision-making.
- Coordinated finance, IT, and operations to ensure efficient workflow and proactive problem solving.
- Authored onboarding and training materials and provided day-to-day guidance to warehouse and support teams.
- Acted as liaison between departments to align service delivery with commercial targets.
Steward
Liverpool Football Club
11.2019 - Current
- Supported large-scale event operations in the away end with a strong focus on communication and safety.
- Managed real-time issue resolution and ensure consistent guest satisfaction.
Visitor Assistant & Participation Facilitator
National Museums Liverpool
04.2023 - 07.2024
- Delivered excellent front-facing service to thousands of visitors.
- Designed diverse activity briefs and educational content that encouraged engagement and accessibility.
- Adaptable responses to new events and clients.
Outreach and Widening Participation Teacher
University of Liverpool
06.2023 - 07.2023
- Delivered interactive sessions and lesson plans for students across diverse backgrounds.
- Built relationships with school partners and supported event logistics.
Marketing & Content Creation Intern
University of Liverpool
01.2021 - 07.2021
- Produced digital content and managed social campaigns, achieving the highest engagement levels in the society's history.
- Coordinated creative and editorial teams to meet campaign deadlines.
Education
Master of Research - History
University of Liverpool
01-2023
BA - History
University of Liverpool
01-2022
Skills
- Client Relationship Management
- Account Growth
- Data & Insight-Driven Performance Reporting
- End-to-End Project Delivery
- Communication
- Stakeholder Engagement
- Process Review
- Continuous Improvement
- CRM
- Microsoft Office Proficiency
- Excel advanced
- PowerPoint
- Workflow Design
- Operational Efficiency
- Mentoring
- Collaboration Across Teams
Certification
- PMP (Project Management Professional) Training, Completed 2026 (Not Yet Certified)
- CAPM (Project Management) Training, Completed 2026 (Not Yet Certified)
- HubSpot SEO Certification, HubSpot Academy
- HubSpot Customer Success Certification, HubSpot Academy
Software
- HubSpot CRM
- Microsoft Office Suite (Excel advanced | PowerPoint)
- Trello
- Monday.com
- Power BI (basic dashboards)
Interests
Co-President - Liverpool University Drama Society Coach - National Champion Cheer & Dance Team HLC Scholarship Recipient Public Engagement Volunteer
Timeline
Graduate Management Trainee
Speedy Parcels
09.2024 - Current
Outreach and Widening Participation Teacher
University of Liverpool
06.2023 - 07.2023
Visitor Assistant & Participation Facilitator
National Museums Liverpool
04.2023 - 07.2024
Marketing & Content Creation Intern
University of Liverpool
01.2021 - 07.2021
Steward
Liverpool Football Club
11.2019 - Current
Master of Research - History
University of Liverpool
BA - History
University of Liverpool