Fezaan Ahmed

At Enterprise Rent-A-Car, I am continuously developing my management, leadership, and business operations skills while thriving in a fast-paced, customer-driven environment. My role combines customer service, sales, logistics, and account management, allowing me to make a direct impact on both customer satisfaction and business performance.

• Customer Service & Sales Excellence – Engaging with customers in person and over the phone, ensuring a seamless rental experience while upselling upgrades and protection packages, consistently exceeding sales targets.
• Corporate Account Management – Managing six corporate accounts, building relationships, identifying new business opportunities, and ensuring long-term client retention.
• Vehicle Logistics & Breakdown Support – Coordinating with other Enterprise branches to quickly source replacement vehicles for customers, minimizing downtime and ensuring service continuity.
• Insurance & Claims Handling – Working with insurance providers and body shops to process damage claims, protecting profitability while ensuring smooth claim resolutions.
• Regulatory Compliance & Payments – Handling contracts, transactions, and UK rental regulations, ensuring all processes are secure and compliant.
• Customer Satisfaction & Retention – Contributing to Enterprise’s 86%+ customer review target by delivering outstanding service and resolving issues efficiently.
• Management & Business Development – As I progress in my role, I am continuously expanding my leadership abilities, learning cost control, operational efficiency, and strategic decision-making to prepare for future management opportunities.

Suits Me Ltd – Outreach Sales Advisor

At Suits Me Ltd, an online banking institution, I specialised in customer retention, dispute resolution, and regulatory compliance. I effectively managed sensitive customer interactions and maintained strict adherence to industry standards while driving business growth and customer satisfaction.

• Customer Retention & Engagement – Proactively contacted customers to encourage account usage, consistently meeting or exceeding daily retention targets and achieving a 30% increase in customer retention.
• Fraud & Account Closure Disputes – Managed sensitive customer disputes, including cases where accounts were closed due to suspected fraud, AML (Anti-Money Laundering) concerns, or compliance breaches, ensuring each case was handled with due diligence and in line with regulatory standards.
• Regulatory Compliance & Risk Management – Adhered to FCA (Financial Conduct Authority) regulations, AML policies, and GDPR guidelines while handling customer inquiries and ensuring strict compliance at all times.
• Customer Service & Dispute Resolution – Effectively de-escalated disputes, provided clear explanations of account closures, transaction holds, and compliance decisions, ensuring customers felt heard and valued.
• Transaction Monitoring & Financial Security – Assisted customers in understanding flagged transactions, educating them on account security measures and responsible banking practices to ensure the integrity of their accounts.
• Complaint Handling & Escalations – Logged and escalated complex complaints when necessary, ensuring compliance with internal dispute resolution policies and regulatory frameworks.
• Multichannel Communication – Managed inbound and outbound calls, live chats, and email correspondence, ensuring customers received timely and professional responses across all communication channels.
• Financial Data & Reporting – Maintained accurate records of interactions and disputes in CRM systems, supporting compliance audits, performance tracking, and overall operational efficiency.
• Training & Team Development – Trained new recruits, ensuring adherence to company standards, compliance protocols, and high-quality customer service practices.

This role honed my ability to build relationships, manage risk, and deliver a customer-first approach in the highly regulated financial services industry. By combining empathy, strong problem-solving, and regulatory knowledge, I contributed to business growth while consistently meeting customer satisfaction goals.

• Facilitated timely filing of reports by maintaining an organised record-keeping system.
• Improved client relations through proactive communication and feedback resolution.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Improved website usability and layout, enhancing customer experience.
• Assisted in analyzing profit and loss statements, providing insights for financial decision-making.
• Designed and distributed marketing leaflets, leading to increased local engagement.

• Managed invoices and liaised with Trafford Council auditors, ensuring smooth compliance checks.
• Designed marketing leaflets and promotional campaigns, boosting brand visibility.
• Completed customer orders with speed and accuracy.
• Applied positive customer service approach to increase satisfaction levels.
• Oversaw daily operations to achieve high productivity levels.
• helped business achieve JUSTEAT local legend within a year

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Consistently ranked in the top 10% of staff for sales performance, maintaining a 90%+ upselling success rate.
• Assisted in drive-thru operations and deliveries, ensuring quick turnaround times during busy hours.
• Maintained hygiene and safety standards, contributing to high customer satisfaction ratings.

• Upheld cleanliness standards in workspace to maintain hygiene levels.
• Enhanced customer satisfaction by providing excellent service.
• Boosted sales by 20% through effective upselling of meal deals and fan engagement.
• Managed high-volume cash transactions efficiently during peak match-day rushes.

• Restocked shelves to keep products fully stocked for customers.
• Checked fuel levels frequently, preventing supply shortages.
• Organised stock supplies in storage area for easy retrieval.
• Ensured 100% compliance with stock rotation procedures, maintaining product freshness across two BP locations.
• Maintained a clean and organized forecourt, improving customer experience and health & safety standards.
• Assisted in fuel deliveries and managed documentation for smooth operations.