Alexandra Bana
Tattoo Artist And LOGO Designer
London
Summary
Outgoing Tattoo Artist enthusiastic about working with clients to create elaborate designs for large body surfaces. Proficient in sketching and modifying layouts to meet body specifications and customer desires. Consummate professional and team player.
Dynamic professional with a proven track record in operations management at Art Nouveau Tattoo Parlour. Skilled in strategic planning and customer relations, I successfully modernized workflows, enhancing productivity and profitability. My strong negotiation skills and commitment to exceptional service fostered a loyal client base, driving business growth and operational excellence.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Graduate Management Trainee
Art Nouveau Tattoo Parlour
09.2022 - Current
- Collaborated with team to optimize workflow and achieve objectives.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Assisted in financial planning, budgeting, and forecasting to ensure optimal use of resources.
- Supported leads during recruiting, onboarding and training of new hires.
- Improved internal processes to boost productivity.
- Handled customer complaints with calm and diplomacy, employing active listening and conflict resolution skills to take onfeedback and improve future processes.
- Communicated project updates to supervisor.
- Focused on business development and process improvement strategies.
Tattoo Artist
Art Nouveau Tattoo Parlour
06.2022 - Current
- Accepted and processed customer payments.
- Provided consultations for potential clients, guiding them through the design process and addressing any concerns or questions.
- Created custom tattoo designs for customers.
- Collaborated closely with clients during design revisions to ensure their vision was accurately captured before beginning the tattoo process.
- Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Maintained schedule and kept appointment times.
- Adapted personal artistic style based on feedback from clients or peers to continue growing as an artist within the industry.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Utilized photographs and sketches from customers to develop ideas.
- Grew client base by marketing services.
- Initiated online booking system that made appointment scheduling more efficient for both shop and clients.
- Collaborated with local artists for cross-promotion, expanding shop's visibility and attracting diverse clientele.
- Provided emotional support and companionship to clients.
Barista
Costa Coffee
09.2021 - 02.2022
- Prepared high-quality coffee and beverages following company standards to ensure customer satisfaction.
- Collaborated effectively with team members to manage busy periods, ensuring smooth workflow and excellent service.
- Delivered exceptional customer service by engaging with guests, handling orders efficiently, and resolving inquiries promptly.
- Gained comprehensive knowledge of store operations, including opening and closing procedures, cash handling, and inventory management in a small-shop environment.
- Fostered a positive team environment by supporting colleagues, sharing responsibilities, and contributing to overall store success.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Team Member/Barista/Leader in Training
Pret A Manger
12.2019 - 09.2021
- Collaborated effectively with colleagues to deliver exceptional customer service, balancing teamwork with independent tasks to meet store demands.
- Began in the kitchen, preparing fresh meals while maintaining high hygiene standards and ensuring timely product availability.
- Adapted swiftly to front-of-house duties during the pandemic, managing customer interactions at the till, handling transactions efficiently, and supporting the takeaway service team to ensure smooth and organized service.
- Progressed to barista responsibilities in April 2021, mastering coffee preparation techniques, ensuring consistent quality, and maintaining coffee machines to optimal standards.
- Embraced a Leader in Training role, guiding new team members, delegating tasks effectively, and supporting store management during busy periods.
- Demonstrated strong problem-solving skills by proactively addressing customer concerns, enhancing satisfaction, and contributing to improved store performance.
- Played a key role in maintaining a positive and motivated team environment, especially during high-pressure periods and peak hours.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
Sales Assistant
Orsay
11.2017 - 09.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Sales Assistant
Zara
04.2017 - 11.2017
- Collaborated effectively with team members to ensure efficient store operations and a seamless customer experience.
- Developed strong customer service skills by assisting customers with product selection, addressing inquiries, and providing personalized recommendations.
- Maintained a clean and organized store environment, ensuring products were displayed attractively and stock was replenished as needed.
- Worked efficiently under pressure, especially during peak shopping hours, while maintaining attention to detail and delivering exceptional service.
- Contributed to team success by meeting sales targets and supporting store management in achieving operational goals.
Volunteer
Necuvinte Association
02.2016 - 04.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Contributed to the association’s mission to combat discrimination, abuse, and domestic violence against women and children.
- Actively participated in fundraising events and fairs, raising awareness and vital funds for abused women and children.
- Collaborated effectively with team members to organize events, ensuring smooth operations and a strong community impact.
- Provided support and hope to those in need, helping to create a safe space for individuals seeking assistance.
- Gained valuable experience in advocacy, teamwork, and community outreach while contributing to a cause dedicated to social change.
Education
Bachelor of Science - Business Management
University Of Bolton
London, United Kingdom 04.2001 -
Skills
Operations management
Fashion, Design, Photography, Video Editing
Fashion
Passionate about exploring current trends and personalizing styles, I have a keen eye for fashion and enjoy experimenting with different looks. I stay up-to-date with the latest industry trends and have an appreciation for how fashion reflects cultural movements and personal identity.
Design
I have a strong interest in design, with a focus on creating visually appealing and functional solutions. I enjoy exploring various design styles, from graphic design to interior design, and am always looking for innovative ways to bring creativity into practical projects.
Video Editing
I enjoy creating compelling visual stories through video editing. Proficient in editing software, I focus on enhancing video content through attention to detail, creative sequencing, and effective storytelling techniques. This hobby allows me to combine my technical and artistic skills to produce engaging media.
Photography
I have a passion for capturing moments through photography, honing my skills in framing, lighting, and composition. Whether it's portraits, landscapes, or events, I enjoy telling stories through the lens and continually refine my technical skills to achieve professional-quality results.
Timeline
Graduate Management Trainee
Art Nouveau Tattoo Parlour
09.2022 - Current
Tattoo Artist
Art Nouveau Tattoo Parlour
06.2022 - Current
Barista
Costa Coffee
09.2021 - 02.2022
Team Member/Barista/Leader in Training
Pret A Manger
12.2019 - 09.2021
Sales Assistant
Orsay
11.2017 - 09.2018
Sales Assistant
Zara
04.2017 - 11.2017
Volunteer
Necuvinte Association
02.2016 - 04.2017
Bachelor of Science - Business Management
University Of Bolton
04.2001 -
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