Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sonny Williams

London

Summary

Dedicated professional with a strong foundation in customer service, known for being hard-working and a well-organised multitasker. Demonstrates exceptional team player abilities and a keen problem-solving mindset, consistently delivering polite and friendly interactions. Committed to leveraging skills to enhance customer satisfaction and contribute effectively to team success.

Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer assistant

Marks & Spencer
London, City of London
11.2021 - Current
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.

Education

A-Levels - Computer Science (Software Engineering)

Ark Burlington Danes
London
09/2021 - 06/2023

GCSEs - English Mathematics Science History RE

Ark Burlington Danes Academy
London
09/2019 - 06/2021

Brunel University London
Uxbridge
09/2023 - 05/2024

Skills

  • Customer Service
  • Hard-working
  • Team player
  • Well-organised multitasker
  • Keen problem solver
    Polite and friendly

Certification

  • Full, clean UK driving licence (manual)
  • Category B1

Timeline

Customer assistant

Marks & Spencer
11.2021 - Current

A-Levels - Computer Science (Software Engineering)

Ark Burlington Danes
09/2021 - 06/2023

GCSEs - English Mathematics Science History RE

Ark Burlington Danes Academy
09/2019 - 06/2021

Brunel University London
09/2023 - 05/2024

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Sonny Williams