DEAN GIBSON
Belfast,Antrim
Summary
Dedicated professional with expertise in customer conflict resolution, health and safety regulations, and product knowledge. Skilled in loss prevention techniques, floor layout planning, and visual merchandising. Holds a forklift license and adept at enhancing operational efficiency. Committed to leveraging skills to contribute to organisational success while pursuing continuous professional development.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Retail assistant
Smyths Toys Superstores
Belfast, Antrim and Newtownabbey
2025.11 - Current
- Boosted sales through suggestive selling techniques.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Provided coverage during peak times to manage customer flow effectively.
- Implemented merchandising strategies for increased product visibility and sales.
Duty manager
Smyths Toys Superstores
Belfast, Antrim and Newtownabbey
2012.02 - 2025.07
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Conducted training sessions for new employees, enhancing team competence.
- Coordinated staff schedules to maximise productivity.
- Ensured customer satisfaction with prompt problem resolution.
- Safely transported heavy loads within warehouse premises using forklift truck.
Education
GCSEs -
Newtownbreda high school
BelfastSkills
- Health and Safety regulations
- Product knowledge
- Loss prevention techniques
- Floor layout planning
- Visual merchandising
- Forklift License
- Time management
Affiliations
- football
- padel
Certification
Forklift license
Advanced manual handling
Basic first aid
Timeline
Retail assistant
Smyths Toys Superstores
2025.11 - Current
Duty manager
Smyths Toys Superstores
2012.02 - 2025.07
GCSEs -
Newtownbreda high school