SONIA ZEESHAN
LAHORE,LAHORE
Summary
Experienced IT professional with expertise in incident diagnostics, remote desktop support, and IT consultation. Proficient in server maintenance, data recovery, and cloud computing, with advanced skills in Linux server administration and Windows operating systems. Adept at hardware installation, system upgrades, and Office 365 management, alongside iOS/Android setup and configuration. Committed to delivering efficient technical solutions while ensuring seamless system performance and user satisfaction.
Highly-skilled IT Support Technician with 9 years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.
Overview
9
9
years of professional experience
Work history
IT support technician
C.I INTERNATIONAL
LAHORE, LAHORE
03.2016 - Current
- Resolved critical issues on time by providing 24 and 7 IT support.
- Provided technical assistance to staff members, increased productivity levels.
- Created user manuals for ease of technology use amongst employees.
- Troubleshot technical glitches with advanced diagnostic tools.
- Monitored computer networks, ensured continuous uptime.
- performing routine updatesand ensuring optimal system performance.
- Enhanced system functionality by performing regular software updates.
- Managing windows or Linux servers to ensure uptime and availability.
- Creating and managing backup solutaion to prevent data loss
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
- Coordinated with vendors during hardware upgrades, improved overall system efficiency.
- Managed office IT inventory for efficient resource allocation.
Education
Bachelor of Science - IT
University of Punjab
Lahore /2003 -
Skills
- Incident diagnostics
- IT terminology fluency
- Remote desktop support
- IT consultation
- Server maintenance
- Data recovery
- Cloud computing
- iOS/Android setup and configuration
- Linux server administration
- Hardware installation
- Windows O/S
- System upgrades
- Office 365
Timeline
IT support technician
C.I INTERNATIONAL
03.2016 - Current
Bachelor of Science - IT
University of Punjab
/2003 -
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