Dan BUKOYE
London
Summary
Proactive and dedicated professional with solid foundation in troubleshooting and problem-solving, coupled with excellent communication and customer service skills. Demonstrates strong analytical abilities and keen eye for detail, ensuring efficient issue resolution and system maintenance. Committed to enhancing operational efficiency and providing exceptional support in an IT support role.Career goals include advancing expertise in software inventory administration and virtualization technology to enhance organisational IT infrastructure.
Overview
2
2
years of post-secondary education
Work history
IT Support Technician
LIFT IT Solutions
London
- Providing first line help/support resolving issues
- Troubleshooting hardware malfunctions
- Setting up users on active directly and managing access
- Resolved most tickets at first contact, reducing escalations and improving user satisfaction.
- Assisting with software upgrades and deployment.
- Managing and keeping track of IT inventory
- Managed incidents end-to-end, ensuring timely resolution and clear user communication.
- Improved system reliability through proactive monitoring, maintenance, and updates.
- Configuring and installing various applications and software’s
- Managed Active Directory accounts, including onboarding, password resets.
- Identified and reported system bugs, improving application performance.
- Documented incidents and fixes to speed up future issue resolution.
- Training users on systems, reducing repeat support requests.
- Providing Support in WiFi, LAN, and VoIP connectivity for stable operations.
- Enhanced system functionality by performing regular software updates.
Education
Lvl3 BTEC - computing
John Ruskin College
London 2024.09 - 2026.06
Lvl2 BTEC - Information Technology
Nottingham College
2023.09 - 2024.06
Skills
- Operating Systems: Windows 11/10, Windows Servers, MAC OS
- Networking: LAN, WAN, Wi-Fi, TCP/IP, VPN, DHCP, DNS
- Device Management: MDM(Mobile Device Management) Intunes, Airwatch, Jamf
- Troubleshooting
- Excellent communication
- Security Tools: Windows Firewall, Symantec Antivirus
- Remote Tools: TeamViewer, Zoom, Teams, UltraVNC, SCCM
- Ticketing Systems: Jira, ServiceNow
- Efficient self management
- Record keeping
- Desktop App: Microsoft Teams, Outlook, PowerPoint, Excel
- Software Inventory and Administration: Microsoft Exchange Server, 0365, Azure AD
- Incident diagnostics
- Virtualization technology
- Email client support
Interest
Chess, Camping, Badminton, football, research
Areas of Expertise
- Help Desk Ticketing Systems
- Office 365 Management
- Tier 1 Level Troubleshooting
- Active Directory User Management
- Client and Server Technology
- Build/Manage Virtual Machines
Affiliations
- badminton
- chess
Accomplishments
sports president in highschool
Timeline
Lvl3 BTEC - computing
John Ruskin College
2024.09 - 2026.06
Lvl2 BTEC - Information Technology
Nottingham College
2023.09 - 2024.06
IT Support Technician
LIFT IT Solutions