SONIA DA COSTA BELO VIEIRA
Almancil
Summary
Dynamic professional with a strong foundation in communication proficiency and customer service, adept at strategic planning and team leadership. Demonstrates resilience under pressure and excels in initiative taking, fostering effective interpersonal communication. Committed to leveraging skills to drive organisational success and enhance team performance.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work history
F&B Manager
Conrad Algarve
Quinta do Lago, Algarve
10.2024 - 09.2025
- Implemented operational changes that improved efficiency across all departments.
- Supervised and trained staff, enhancing their performance and professional development.
- Conducted strategic planning sessions to align with corporate objectives and goals.
- Led team in adopting efficient workflow systems, optimising daily operations.
- Directly managed team to ensure high-quality customer service delivery.
- Identified growth opportunities within the market, facilitating strategic initiatives.
- Cultivated a positive workplace atmosphere that bolstered employee morale.
GC&E MANAGER FOR CONRAD ALGARVE
Conrad Algarve
Algarve
10.2014 - 09.2024
- Negotiated contracts with vendors to ensure best rate and service.
- Established standard operating procedures in line with industry best practices, ensuring quality delivery on every event project.
- Delivered consistent client satisfaction by addressing and resolving issues promptly.
- Handled budget management, ensuring cost-effective event organisation.
- Facilitated high-quality guest experiences through meticulous planning and coordination.
- Fostered relationships with clients for successful business partnerships.
- Collaborated cross-functionally within the organisation, promoting cooperative approach towards event success.
EVENTS PROJECT MANAGER
Aramark for Goldman Sachs
London
09.2010 - 03.2011
- Ensured seamless events with meticulous attention to detail during the planning stages.
- Boosted return on investment for clients by negotiating advantageous contracts with vendors.
- Elevated brand visibility by creating engaging marketing materials for each event.
- Coordinated details for smooth event execution, resulting in positive feedback from attendees.
CATERING MANAGER
Madhus Wedding Services
London
02.2008 - 01.2011
SENIOR HILTON MEETINGS COORDINATOR
London Hilton on Park Lane
London
03.2007 - 09.2010
CONFERENCE & BANQUETING ADMINISTRATOR
London Hilton On Park Lane
London
10.2004 - 02.2007
HILTON MEETINGS FLOOR SUPERVISOR
London Hilton On Park Lane
London
11.2002 - 09.2004
Education
HNC - BUSINESS STUDIES
University of Westminster
01.2006 - 01.2008
A LEVEL - PSYCHOLOGY, HISTORY AND GEOGRAPHY
Escola Profissional Profitecla
01.1999 - 01.2001
Skills
- Communication proficiency
- Customer Service
- Resilience under pressure
- Initiative taking
- Team Leadership
- Interpersonal communication
- Strategic planning
Timeline
F&B Manager
Conrad Algarve
10.2024 - 09.2025
GC&E MANAGER FOR CONRAD ALGARVE
Conrad Algarve
10.2014 - 09.2024
EVENTS PROJECT MANAGER
Aramark for Goldman Sachs
09.2010 - 03.2011
CATERING MANAGER
Madhus Wedding Services
02.2008 - 01.2011
SENIOR HILTON MEETINGS COORDINATOR
London Hilton on Park Lane
03.2007 - 09.2010
HNC - BUSINESS STUDIES
University of Westminster
01.2006 - 01.2008
CONFERENCE & BANQUETING ADMINISTRATOR
London Hilton On Park Lane
10.2004 - 02.2007
HILTON MEETINGS FLOOR SUPERVISOR
London Hilton On Park Lane
11.2002 - 09.2004
A LEVEL - PSYCHOLOGY, HISTORY AND GEOGRAPHY
Escola Profissional Profitecla
01.1999 - 01.2001