Summary
Overview
Work history
Education
Skills
Certification
Selected Infrastructure Projects
Timeline
Generic

Laki Singh Sandhu

Staines-upon-Thames,Middlesex

Summary

Accomplished professional with expertise in infrastructure delivery and transformation, specializing in hybrid and cloud implementations on AWS and Azure. Proven project leader with a strong focus on end-to-end delivery lifecycle, utilizing agile methodologies and engaging stakeholders effectively. Proficient in cyber and compliance oversight, ensuring alignment with ISO 27001, NIST, PCI DSS, and GDPR standards. Skilled in operational readiness, change management, and business continuity planning, with a goal of driving innovative cloud solutions and enhancing organizational resilience through effective risk management.

Overview

1
1
Certification
1
1
year of post-secondary education
33
33
years of professional experience

Work history

Technical Infrastructure & Cyber Security Project Manager

Sky UK (Group Technology & Security)
Brentwood & West London, Essex
2023.03 - 2026.01
  • Delivered complex, multi-stream projects across infrastructure, platforms, and cybersecurity, supporting Sky's transformation and resilience goals.
  • Directed infrastructure refresh and cloud migration programmes, modernising hybrid environments across AWS and Azure.
  • Led end-to-end delivery of the Sky Live hardware and systems integration roadmap, coordinating engineering, product, and test teams.
  • Oversaw implementation of network, storage, and access controls to align with NIST and ISO 27001 frameworks.
  • Drove cross-functional planning and resource alignment for multi-million-pound infrastructure investments.
  • Chaired design reviews, proof-of-concept sessions, and vendor assessments ensuring architectural compliance and service resilience.
  • Standardised project delivery governance across engineering groups, improving predictability and risk management.
  • Managed vulnerability mitigation and post-mortem remediation reporting to executive boards.
  • Recognised as a Platinum-level Global Cyber Champion within Comcast's enterprise security framework.
  • Implemented quality control measures, ensured adherence to standards.
  • Utilised advanced project management tools for superior tracking and reporting.
  • Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
  • Facilitated smooth transitions between project stages for seamless progression.
  • Led cross-functional teams to achieve project goals on time.
  • Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
  • Promoted team collaboration for more innovative solutions in projects.
  • Guided the development of project objectives, established clear performance expectations.
  • Identified risks, implemented mitigation strategies for secure project outcomes.
  • Fostered a positive work environment, enhanced team productivity substantially.
  • Expedited issue resolution to minimise delays in project timelines.
  • Strengthened stakeholder relationships through regular updates and clear communication.
  • Developed comprehensive project plans for successful execution and delivery.
  • Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
  • Streamlined processes using lean methodologies, improved operational efficiency significantly.
  • Steered teams through complex project phases to successful completion.
  • Ensured effective resource allocation with meticulous project scheduling.
  • Enhanced project efficiency by streamlining communication channels.
  • Managed budgets diligently, controlled unnecessary expenditure on projects.
  • Integrated new technologies into existing systems for improved functionality.
  • Planned staff and resources within business budgets for minimised expenditure.
  • Delivered products and services in line with agreed arrangements and contracts.
  • Managed contract negotiations between clients, seeking mutually beneficial outcomes.
  • Mentored employees to maximise development potential.
  • Negotiated contract terms for maximised client benefit and profit.
  • Updated databases with current client, contract and service agreements.
  • Made sure contractual obligations were met ahead of agreed service delivery.
  • Implemented organisational policies for smooth service delivery.
  • Maintained excellent market and trend awareness to meet customer demand.
  • Built productive client networks to maximise sales and marketing possibilities.
  • Led motivated staff to achieve new initiatives deliverable targets.
  • Monitored consumer appetites to market products in line with demand.

Infrastructure & Compliance Consultant (Contract)

eCopy That Ltd
West London
2018.12 - 2019.09
  • Delivered NHS data digitisation and infrastructure security initiatives ensuring GDPR compliance and secure system interoperability.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Senior Infrastructure & Reliability Project Manager

Sky Network Services (ISP & Core Infrastructure)
London & Berkshire
2012.04 - 2018.12
  • Delivered infrastructure stability and capacity-enhancement programmes for Sky's broadband and network operations centres.
  • Managed data centre infrastructure upgrades and ISP platform expansions across multiple UK sites.
  • Directed vendor relationships with Openreach and technology partners, realising £5M annual cost efficiencies.
  • Chaired change advisory and service assurance boards, driving improvement initiatives that increased network reliability by 20%.
  • Led resilience testing, DR planning, and infrastructure failover exercises underpinning broadcast continuity.
  • Oversaw escalations and high-impact incident resolution directly with Director-level stakeholders.

Infrastructure Implementation Team Lead

Sky Network Services (ISP & Core Infrastructure)
Slough, Berkshire
2008.01 - 2012.01
  • Coordinated server, network, and storage deployments supporting new customer product rollouts.
  • Formalised CMDB tracking and configuration baselines for systems under ITIL policy.
  • Monitored team performance metrics, identifying areas for improvement.
  • Coordinated cross-functional collaborations, ensuring successful project outcomes.
  • Facilitated open dialogue with stakeholders to manage expectations effectively.
  • Established guidelines for team operations, resulting in improved efficiency.
  • Fostered a positive work environment with regular team-building exercises.
  • Improved team productivity by implementing efficient workflow strategies.
  • Streamlined project management processes to ensure timely delivery of tasks.
  • Mediated in conflict situations, promoting harmony amongst team members.
  • Managed complex projects, ensuring high-quality outputs.
  • Developed robust communication channels for seamless information flow.
  • Liaised with senior management on strategic planning initiatives, contributing valuable insights.
  • Conducted comprehensive performance reviews for continuous improvement.
  • Led weekly meetings, providing clear direction on project objectives.
  • Coordinated resource allocation to optimise utilisation and minimise waste.
  • Instituted effective feedback mechanisms, fostering a culture of continuous learning and development within the team.
  • Assessed employee capabilities and assigned tasks accordingly for optimal results.
  • Oversaw day-to-day operations, ensuring adherence to company standards.
  • Drove process improvements through rigorous analysis of existing procedures.
  • Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
  • Developed and implemented strategic processes for improved productivity and profitability.
  • Mentored and coached junior staff to produce high-performing, quality team members.
  • Promoted company values and vision, ensuring full team adherence and investment.
  • Identified skill gaps within the team and organised relevant training sessions.
  • Upheld health and safety standards, maintaining complete compliance with department procedures.
  • Maintained staff compliance levels with UK regulations through education and guidance.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Supported new hires through onboarding process for speedy and successful training.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Delegated tasks to make best use of individuals' skills.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Promoted professionalism among staff to develop productive relationships.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Fostered positive employee relationships through communication, training and coaching.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Infrastructure Operations & UNIX/VMS Leadership Roles

Credit Suisse, Compaq (HP), BNP Paribas, Videonetworks
London, London
1993.01 - 2003.03
  • Hands-on and supervisory experience supporting large-scale banking and ISP infrastructure: systems administration, incident response, and platform performance management.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.

Education

BTEC Diploma - Business Studies

Hounslow Borough College
Isleworth UK

GCSEs - English, Chemistry, Biology, Physics, Religious Studies, Punjabi, Art

Cranford Community Schoo;
Hounslow
1985.09 - 1986.09

Skills

  • Infrastructure Delivery & Transformation: Hybrid and cloud implementations (AWS, Azure) Data Centre migration Network & server refresh Platform integrations
  • Project Leadership & Controls: End-to-end delivery lifecycle RAID, governance & reporting Agile / Prince2 Budgeting & forecasting Stakeholder engagement
  • Cyber & Compliance Oversight: ISO 27001 NIST PCI DSS GDPR Risk and controls alignment Pen testing & vulnerability remediation
  • Operational Readiness: Change management Service transition Business continuity Performance & monitoring solutions
  • Soft Skills: Strategic planning Executive communication Problem-solving Vendor negotiation Cross-functional leadership
  • Cloud & Virtualization: AWS, Azure, VMware vSphere, Hyper-V
  • Networks & Infrastructure: Cisco, Juniper, Firewalls, DNS/DHCP, Load Balancing
  • Systems & Platforms: Linux (Ubuntu, RedHat), Windows Server 2016–2022, AD
  • Monitoring & Operations: Splunk, DataDog, Zabbix, Grafana, ServiceNow
  • Project & Governance: Jira, Confluence, Smartsheet, MS Project, Azure DevOps
  • Security & Compliance: NIST, ISO 27001, PCI DSS, Pen Testing, IAM, Vulnerability Mgmt
  • Experience with smartsheet
  • Crisis response preparedness
  • Goal-Oriented approach
  • Work breakdown structure creation
  • Use of asana software
  • Microsoft project mastery
  • MS project proficiency
  • Familiarity with lean concepts
  • Vendor relationship maintenance
  • Competent at proworkflow
  • Project lifecycle expertise
  • Budgeting oversight
  • Knowledge of prince2 principles
  • Risk analysis techniques
  • Scrum methodology proficiency
  • Time scheduling and allocation
  • Scope definition
  • Proficient in jira
  • Advanced analytics
  • PRINCE2 expertise
  • Familiarity with gantt charts
  • Decision making capacity
  • Project cost estimation
  • Agile methodology
  • Contract negotiation
  • Business acumen
  • Meeting facilitation
  • Agile project management
  • Client relations
  • Process improvement strategies
  • People Management
  • Performance tracking
  • Change implementation
  • Resource scheduling
  • Budget forecasting
  • Time efficiency
  • Professional integrity
  • Data privacy principles
  • E-Commerce understanding
  • Resilience under pressure
  • Cloud computing basics
  • Interpersonal savvy
  • Influential communication
  • Leadership in team settings
  • Communication proficiency
  • Networking proficiency
  • Time management efficiency
  • Safety consciousness
  • Compliance awareness
  • Ethical judgment
  • Initiative taking
  • Health and Safety Compliance
  • Customer Service
  • Interpersonal communication
  • Team Leadership
  • Product knowledge
  • Relationship Management
  • Strategic planning
  • Resourcefulness
  • Conflict Resolution
  • Project Management
  • Inventory management
  • Inventory control
  • Quality Assurance
  • Process Improvement
  • Microsoft Office Suite
  • Regulatory compliance
  • Data analysis
  • Salesforce CRM
  • Stress tolerance
  • Budget management
  • Database management
  • Contract compliance
  • Effective communication
  • Strategic thinking
  • Customer engagement
  • Commercial Awareness
  • Computer literacy
  • Critical-thinking
  • Persuasive communication
  • Expertise in erp systems
  • Advanced excel proficiency
  • Email marketing expertise
  • E-Commerce platforms
  • Business intelligence tools
  • Cultural awareness
  • Resource optimisation
  • Crisis management
  • Self-motivation

Certification

  • Progressing ISC2 Certified in Cybersecurity (CC)
  • ITIL v3 Foundation
  • Prince2 7 Foundation & Practitioner – processing with version 7 exam prep (May 2026)
  • CMI Level 3 Leadership

Selected Infrastructure Projects

Data Centre Resilience Programme: Delivered redundant infrastructure and tested DR across dual UK sites, achieving 99.99% service uptime., Network Assurance Initiative: Partnered with Openreach to redesign network escalation protocols, improving SLA compliance and saving £5M annually.

Timeline

Technical Infrastructure & Cyber Security Project Manager

Sky UK (Group Technology & Security)
2023.03 - 2026.01

Infrastructure & Compliance Consultant (Contract)

eCopy That Ltd
2018.12 - 2019.09

Senior Infrastructure & Reliability Project Manager

Sky Network Services (ISP & Core Infrastructure)
2012.04 - 2018.12

Infrastructure Implementation Team Lead

Sky Network Services (ISP & Core Infrastructure)
2008.01 - 2012.01

Infrastructure Operations & UNIX/VMS Leadership Roles

Credit Suisse, Compaq (HP), BNP Paribas, Videonetworks
1993.01 - 2003.03

GCSEs - English, Chemistry, Biology, Physics, Religious Studies, Punjabi, Art

Cranford Community Schoo;
1985.09 - 1986.09

BTEC Diploma - Business Studies

Hounslow Borough College
Laki Singh Sandhu