Sommer Bianchi
Edinburgh,Midlothian
Summary
Friendly and approachable with a natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences. Ready to contribute to sales growth and customer satisfaction in a customer service role.
Overview
3
3
years of professional experience
Work history
Brand representative
Hollister Co.
Edinburgh, Midlothian
05.2025 - Current
- Standardized retail store layout to enhance customer shopping experience.
- Provided personalized customer service to create a better shopping experience.
- Processed payments swiftly, reducing checkout time for guests.
- Promoted Hollister House Rewards to customers to increase brand loyalty and repeat business.
Historical Analysis Intern
3DA
Boston, Massachusetts
05.2025 - 08.2025
- Produced a series of articles concentrating on raising awareness for developmental disabilities and broader disability topics.
- Achieved punctual delivery with good time management skills.
- Conducted detailed research into specific topics.
Retail sales associate
Madewell
Burlington, Massachusetts
06.2024 - Current
- Provided personalized fitting room service to ensure maximum customer satisfaction.
- Maintained organization of clothing to enhance appearance and brand image.
- Learned extensive product knowledge to become a better marketer of products.
- Enhanced customer experience by providing efficient service at checkout.
Swim instructor
British Swim School
Saugus, Massachusetts
05.2023 - 09.2023
- Led swim instruction for individuals aged three months to 15 years and adults.
- Developed learning tools, including flashcards, to enhance instructor training.
- Communicated progress updates to parents, fostering transparency and trust.
- Cultivated comfort and confidence in beginner swimmers through patience and compassion.
- Provided positive reinforcement and constructive feedback to build student confidence.
Hostess
Gaetano's
Stoneham, Massachusetts
07.2022 - 09.2022
- Updated table status on restaurant management software for accurate tracking.
- Managed reservations and seating arrangements for smooth operations.
- Managed the organization of takeaway and delivery orders to ensure efficient service.
- Greeted customers over the phone politely while taking down reservation details accurately.
- Assessed guest flow effectively, managing unexpected patron increases smoothly.
- Delivered excellent customer service with a friendly attitude.
Education
Master of Arts - History
The University of Edinburgh
Edinburgh 09.2023 -
Skills
- Customer service excellence
- Retail POS software
- Mindful caregiving
- Customised sales techniques
- Brand understanding
- Cash handling
- Adaptability to changing situations
- Professional etiquette
- Positive disposition
References
References available upon request.
Timeline
Brand representative
Hollister Co.
05.2025 - Current
Historical Analysis Intern
3DA
05.2025 - 08.2025
Retail sales associate
Madewell
06.2024 - Current
Master of Arts - History
The University of Edinburgh
09.2023 -
Swim instructor
British Swim School
05.2023 - 09.2023
Hostess
Gaetano's
07.2022 - 09.2022
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