Beverley Ross
Tewkesbury ,Gloucestershire
Summary
Reliable individual with keen eye for cleanliness and proactive attitude. Proficient in maintaining spotless environments and ensuring safety standards, with strong communication and teamwork skills. Committed to creating clean, hygienic space that enhances well-being of all occupants.
Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
24
24
years of professional experience
Work history
Building cleaning operative worker
Emcor
Tewkesbury, Gloucestershire
09.2017 - 06.2019
- Ensured cleanliness by thoroughly sweeping, mopping and dusting building premises.
- Responded promptly to emergency cleanups, minimising downtime caused by unexpected incidents.
- Used appropriate cleaning agents to sanitise kitchen areas.
- Achieved spotless windows with meticulous cleaning and polishing.
- Made public areas presentable through diligent tidying efforts.
- Performed deep-cleaning tasks during less busy hours to minimise disruption for occupants.
- Familiarised self with latest industry standards and techniques through regular training sessions, improving quality of services rendered.
- Observed building rules and regulations at all times whilst carrying out duties, promoting harmonious relationships with clients and coworkers alike.
- Upheld company's reputation by consistently delivering high-standard cleaning services.
- Kept all floors free of debris with regular vacuuming.
- Maintained hygiene in restrooms for a healthier environment.
- Prepared detailed reports on building cleanliness status to help management make informed decisions.
- Removed rubbish from bins daily, maintaining an odour-free premise.
- Replenished consumables, ensuring constant availability of necessary items.
- Saved costs by efficiently managing usage of cleaning supplies.
- Followed safety procedures whilst using potentially hazardous materials to avoid accidents.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Followed health and safety standards governing correct use of chemicals.
- Used correct procedures to clean floors, communal areas and work spaces.
- Polished glass, mirrors and metal items to attractive shine.
Medical technician
Nhs
Redditch , Worcestershire
02.1998 - 06.2006
- Prepared patients for procedures, reducing anxiety and improving cooperation.
- Calibrated laboratory instruments prior to each shift for accurate results.
- Managed inventory of lab supplies to ensure uninterrupted operation.
- Maintained safe environment through compliance with infection-control policies and protocols.
- Streamlined workflow by organising work area and maintaining clean station.
- Updated knowledge consistently by attending professional development seminars and training sessions.
- Collaborated with healthcare team, providing crucial information for diagnosis.
- Documented patient data accurately, aiding in treatment planning.
- Assisted in diagnostic procedures by preparing and sterilising medical equipment.
- Ensured accuracy in test results by adhering to strict quality control protocols.
- Troubleshot technical issues of lab equipment, ensuring minimal downtime.
- Trained junior staff on equipment operation, enhancing team efficiency.
- Assessed medical machines daily confirming optimal functionality.
- Identified abnormalities in test samples through careful analysis, assisting doctors with treatment decisions.
- Operated complex medical machinery for diagnostic imaging procedures.
- Participated in multidisciplinary meetings, offering insight from a technician's perspective.
- Calibrated laboratory equipment for accurate analysis and results.
- Applied safety procedures and wore protective gear in laboratory.
- Reviewed incoming biological samples for correct labelling, registration and patient information.
- Communicated with patients, families and health care professionals with professionalism.
- Set up and maintained laboratory equipment to prevent damage and proper functioning.
- Recorded analysis data from tests and clinical results for reliable recordkeeping.
- Followed procedures for safe storing, using and disposing of chemical products.
- Mixed chemical substances safely to recipe using exact dosages.
Trainee pharmacy technician
Carrington & Turner Pharmacy
Redditch , Worcestershire
09.1995 - 06.1998
- Expedited prescription processing by entering data accurately into the computer system.
- Verified incoming shipments against invoices for accurate record keeping of stocks received and dispatched.
- Prepared medications under guidance, leading to increased productivity in medication dispensing process.
- Collaborated effectively with healthcare professionals for seamless coordination in patient care activities.
- Provided excellent customer service to boost client satisfaction, with clear and concise communication of medical information.
- Assisted in stock management, resulting in an optimised inventory system.
- Enhanced patient care by assisting qualified pharmacists with medication dispensing.
- Maintained patient confidentiality, adhering to all regulations related to healthcare privacy laws.
- Supported efficient workflow processes with proper handling of pharmaceutical supplies.
- Participated in regular trainings for professional development and improved performance in pharmaceutical tasks.
- Worked closely with pharmacists, enhancing knowledge about different medications and their effects.
- Filled prescriptions under supervision to ensure accurate provision of medicine to patients.
- Adhered to health and safety guidelines at all times, ensuring a safe working environment within the pharmacy.
- Assisted patients by explaining how to take their prescribed medicines properly.
- Responded promptly to telephone enquiries from patients about their medications or prescriptions.
- Improved pharmacy operations for better efficiency by maintaining a clean and organised work area.
- Contributed towards creating a positive team spirit among colleagues whilst promoting high standards of professionalism at work place.
- Labelled prescription bottles correctly under pharmacist's guidance, reducing chances of medication errors.
- Managed pharmacy records meticulously, ensuring error-free documentation of transactions.
- Offered assistance in over-the-counter consultations, providing customers with knowledgeable advice on non-prescription medicines.
- Dispensed medication accurately against customer prescriptions.
- Answered questions and helped pharmacy customers locate desired items.
- Worked under guidance of pharmacist to prepare compounds and dispense medications.
- Stored drugs in line with temperature and security requirements.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Educated patients in monitoring and maintaining good health.
- Kept accurate counts of medications, chemicals and supplies and updated records.
- Checked inbound pharmacy stock met quantities listed on delivery records.
- Cleaned equipment and containers between use to avoid cross-contamination.
- Processed customer payments and completed related order paperwork for pharmacy actions.
- Maintained detailed patient records with lists of medications and key personal details.
- Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
- Consulted patients on current conditions and provided treatment advice.
- Collaborated with external healthcare teams for positive patient care continuity.
- Secured drugs against loss, tampering and misuse following correct protocols.
- Observed clinical guidelines to maintain operational compliance.
- Partnered with clinical teams to understand particulars of orders and accurately fill medications.
- Applied correct pricing structures and controls for pharmacy, POM and GSL products.
- Assessed medication suitability through thorough medical history checks.
Education
NVQ Level 3 - Retail
London chambers of commerce
Redditch 09.1992
NVQ Level 3 - Pharmaceutical Sciences
Matthew Boulton College
Birmingham 09.1991
NVQ Level 1 - Retail
London chambers of commerce
Redditch 09.1989
Skills
- Office environment familiarity
- Adaptable to changing tasks
- Surface sterilisation proficiency
- Public area maintenance
- Health and Safety Compliance
- Equipment Maintenance
- Dependability
- Disinfection techniques
- Equipment usage
- Safe lifting techniques
- Hygiene compliance
- Health and safety training
- Confidentiality understanding
- Waste disposal procedures
- Reliable and punctual
- Environmental awareness
- Hazardous materials handling
- Customised sales techniques
- Handling difficult customers
- Returns and exchanges management
- Pricing and markdowns
- Retail software proficiency
- Sales acumen
- Retail software use
- Retail security procedures
- Promotions and discounts execution
- Brand understanding
- Customer focus
- Product display setup
- Cash handling
- Stock management
- Visual merchandising
- Order processing
- Sales reporting
- Electronic payment processing
- Barcode scanning
- Conflict de-escalation
- Security measures
- Merchandise replenishment
- Financial transactions processing
- Merchandising expertise
- Order fulfilment
- Customer relationship management
- Brand Promotion
- Technical product knowledge
- Store layout design
- Confident communicator
- Product expertise
- Outstanding customer service
- Loss prevention
- Superb time management
- Health and Safety regulations
- Product promotions
- Face-to-face selling
- Customer enquiry handling
Timeline
Building cleaning operative worker
Emcor
09.2017 - 06.2019
Medical technician
Nhs
02.1998 - 06.2006
Trainee pharmacy technician
Carrington & Turner Pharmacy
09.1995 - 06.1998
NVQ Level 3 - Retail
London chambers of commerce
NVQ Level 3 - Pharmaceutical Sciences
Matthew Boulton College
NVQ Level 1 - Retail
London chambers of commerce