Oliver Kingsley
Sandown,Isle of Wight
Summary
Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Versatile and hardworking, driven to improve productivity and customer relations with professional demeanour and attention to detail.
Reliable individual with strong desire to contribute to animal care. Proven abilities in handling animals and maintaining clean, safe environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Care assistant
HartfordCare
Bembridge, Isle of Wight
2026.02 - Current
- Encouraged independence among patients whilst assisting them with tasks.
- Delivered excellent customer service by addressing concerns of patients' families.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Collaborated with healthcare team for effective patient care delivery.
- Provided emotional support to patients, improving their mental wellbeing.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Monitored vital signs of patients for early detection of health complications.
- Organised recreational activities for improved social interaction amongst residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Respected privacy and dignity of each resident during provision of care services.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
Crew Member
McDonald's
Portsmouth, Hampshire
2025.03 - 2026.01
- Managed inventory levels for efficient operations during peak hours.
- Executed daily operation procedures ensuring adherence to company's policies.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Handled high-pressure situations calmly providing solutions promptly.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
Guest Service Associate
Best Western
Hayes, Hillingdon
2024.07 - 2025.03
- Perfected the art of upselling beverages and desserts for profit maximisation.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Collaborated with kitchen staff for seamless order delivery.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Handled cash register operations, ensuring accurate transactions.
- Facilitated table settings and arrangement for optimal space utilisation.
- Navigated busy dinner rushes without compromising quality of service.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Dealt efficiently with unexpected situations like food allergies or special requests.
- Rotated stock regularly, reducing waste from expired products.
- Maintained professional knowledge about various drink recipes and offerings.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Prepared beverages, ensuring consistent quality.
- Restocked bar efficiently during busy periods.
- Adhered to health and safety regulations strictly.
- Ensured customer satisfaction by providing excellent service.
- Assisted in training new staff, contributing to team efficiency.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Checked identification to maintain legal compliance.
- Refused drinks service to guests without appropriate proof of age.
- Demonstrated professionalism whilst handling guest complaints, resulting in improved customer satisfaction levels.
- Welcomed visitors with warm and professional manner.
- Dealt with enquiries promptly for customer satisfaction.
- Managed all incoming phone calls for efficient communication.
Retail Associate
Toolstation
Hayes, Hillingdon
2024.05 - 2024.06
- Stocked shelves regularly, ensuring product availability.
- Handled merchandise returns and exchanges efficiently for enhanced customer service.
- Worked flexible hours including weekends and holidays-meeting staffing needs during peak times.
- Demonstrated excellent knowledge of store products to aid customer decision-making.
- Dealt effectively with customer queries via phone or email increasing overall client satisfaction.
- Worked closely with team members to achieve smooth store operations.
- Managed cash register, ensuring accurate transactions.
- Assisted customers in locating products for improved shopping experience.
- Provided personalised shopping assistance to customers, resulting in repeat business.
- Adhered strictly to health and safety regulations-maintaining a safe shopping environment.
- Boosted customer satisfaction by promptly addressing and resolving complaints.
Kennel Assistant
Tumbleweed Country Kennels
Fountain, Colorado, United States
2022.06 - 2022.08
- Adhered strictly to company protocols whilst handling emergencies proficiently minimising risk factors effectively.
- Conducted detailed inspections of the facility regularly, maintaining impeccable standards of cleanliness and safety at all times.
- Maintained a safe environment for dogs by sanitising toys and equipment regularly.
- Provided exceptional customer service for satisfied clientele base.
- Administered prescribed medication to canines, improving their overall health condition.
- Ensured animal comfort by cleaning and maintaining kennels regularly.
- Documented pet information accurately for clear record keeping.
- Managed check-ins and check-outs of pets smoothly resulting in minimal disruption to daily operations.
- Offered one-to-one attention to animals under care, fostering positive interactions between staff and pets.
- Provided nourishing meals for the dogs, securing their health and well-being.
- Reduced canine stress with appropriate exercise routines.
- Strengthened relationships with pet owners via excellent communication skills, building trust and confidence.
- Regularly monitored dog's health conditions, identifying potential issues early on.
- Provided emotional support to distressed animals during their stay at the kennel.
- Cleaned and sanitised cages and runs, safely transferring animals between kennels.
- Comforted animals to reduce distress and prevent incidents.
- Remained calm when handling animals to prevent chance of injury or reactive behaviour.
- Examined animals during kennel checks and reported concerns to supervisors.
Education
GCSEs - General Education
Welte Education Centre
Fountain, Colorado 2016.08 - 2020.05
Skills
- Respecting boundaries
- Dementia care expertise
- Palliative care techniques
- End-Of-Life support
- Elderly support expertise
- Specialised equipment usage
- Use of medical software
- Responsive listening
- Patient safety training
- Assisting with personal hygiene
- Mobility assistance proficiency
- Manual handling certification
- Personal care plan execution
- Hoist operation mastery
- Assisted living procedures familiarity
- Customised sales techniques
- Drive for results
- Promotions and discounts execution
- Retail software use
- Customer focus
- Pricing and markdowns
- Customer database navigation
- Brand understanding
- Retail software proficiency
- Cash handling
- Stock management
- Order processing
- Patience with animals
- Comforting distressed animals
- Feed preparation and serving
- Efficient cleaning methods
- Patience with pets
- Animal handling expertise
- Kennel maintenance tasks
- Exercise and play supervision
- Canine behaviour understanding
- Animal empathy
- Time management efficiency
- Handling difficult animals
- Dog walking proficiencies
- Canine training techniques
- Animal breeds familiarity
- Pet supply sales
- Kennel preparations
- Cage sanitisation
- Animal feeding
- Animal exercise
- Email correspondence
- Positive outlook
- Discretion and confidentiality
- Reception area maintenance
- Customer Service
- Calm under pressure
- Attention to Detail
- Strategic planning
- Data Entry
- Conflict Resolution
Affiliations
- Dog Training
- Art
- Music
- Veterinary Practices
Certification
Manual Handling and First Aid Certified
Languages
English
Native
Timeline
Care assistant
HartfordCare
2026.02 - Current
Crew Member
McDonald's
2025.03 - 2026.01
Guest Service Associate
Best Western
2024.07 - 2025.03
Retail Associate
Toolstation
2024.05 - 2024.06
Kennel Assistant
Tumbleweed Country Kennels
2022.06 - 2022.08
GCSEs - General Education
Welte Education Centre
2016.08 - 2020.05