Sohel Ahmed
London,City of London
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Customer assistant
The hungry cow
London, City of London
2022.05 - Current
- Provided fast checkout service with high levels of customer care and transaction speed.
- Applied conflict management to stressed and concerned customers.
- Listened actively to offer accurate information and best solution to their needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed daily opening and closing functions and inventory management.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled cash and card payments with accuracy.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Completed customer orders with speed and accuracy.
Delivery driver
Domino's Pizza
London , London
2018.04 - 2021.08
- Carried out complex manoeuvres in busy, high pressure environments.
- Accepted and organised work requests using company app.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Completed required paperwork certifying [Type] deliveries.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Increased customer satisfaction by resolving issues.
Education
Entry level 3 -
Tower Hamlets College
London 2012.02 - 2013.02
Languages
English
Intermediate (B1)
Bengali
Intermediate (B1)
Timeline
Customer assistant
The hungry cow
2022.05 - Current
Delivery driver
Domino's Pizza
2018.04 - 2021.08
Entry level 3 -
Tower Hamlets College
2012.02 - 2013.02