Sofia Oleksyshyn
Peterhead ,Aberdeenshire
Summary
I am a high skilled, friendly and organised student, currently studying at the Robert Gordons University in Aberdeen, 3x a week. I believe from my past work experience I have gained many skills and knowledge in sales, customer service, administration and many more. I am always motivated to try new things and gain more knowledge and would appreciate your consideration for this position.
Overview
2
2
years of professional experience
Work history
SALES ADVISOR
B&Q
PETERHEAD, ABERDEENSHIRE
11.2023 - 08.2025
- Monitored and refreshed displays to attract customers.
- Fostered positive relationships with suppliers ensuring timely delivery of stocks.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Educated customers on warranties and return policies for transparency.
- Delivered excellent customer service by addressing and resolving queries.
- Increased sales through effective negotiation and persuasion techniques.
- Provided customers with price information and handled financial transactions.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Placed customer orders, providing guidance on product delivery timeframes.
- Handled sensitive information, maintained confidentiality at all times.
- Managed incoming calls, ensured effective communication channels.
- Resolved administrative problems by analysing information and identifying solutions.
- Managed customer orders and invoices to reduce financial discrepancies.
- Applied maths abilities to calculate and check financial figures.
- Increased efficiency by handling correspondence and organising files.
- Processed invoices, ensuring timely payments.
Education
Scottish Qualifications Certificate - HIGHERS
PETERHEAD ACADEMY
PETERHEAD 08/2019 - 08/2023
Higher National Diploma - LEGAL STUDIES
NORTH EAST SCOTLAND COLLEGE
ABERDEEN 08/2023 - 06/2025
Bachelor of Law - LAW
ROBERT GORDON UNIVERSITY
ABERDEEN 08/2025 -
Skills
- Organisational skills
- Client Communication
- Attention to Detail
- Conflict Resolution
- Analytical
- Strong Work Ethic
- Record-keeping
- Contract review
- Time efficiency
- Customer Service
- Leadership skills
- Public speaking
- Invoicing
- Professional etiquette
- Time management excellence
- IT Skills
Timeline
SALES ADVISOR
B&Q
11.2023 - 08.2025
Scottish Qualifications Certificate - HIGHERS
PETERHEAD ACADEMY
08/2019 - 08/2023
Higher National Diploma - LEGAL STUDIES
NORTH EAST SCOTLAND COLLEGE
08/2023 - 06/2025
Bachelor of Law - LAW
ROBERT GORDON UNIVERSITY
08/2025 -
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