Kate Finn

• Delivered friendly, helpful customer service to enhance customer experience in-store.
• Assisted customers in locating products and addressing queries to improve satisfaction.
• Resolved customer queries and complaints professionally to maintain positive customer relations.
• Served customers at checkouts and handled cash and card payments accurately.
• Contributed to team efforts to maintain a productive and supportive work environment. as part of a team to meet daily targets and keep the store running smoothly.
• Replenished stock and ensured shelves were well-presented and fully stocked.
• Maintained high standards of cleanliness, safety and presentation around the store.

• Greet and interact with customers, take orders, and deliver items promptly, enhancing overall customer satisfaction.
• Resolve customer complaints promptly and professionally, fostering positive customer/server relationships.
• Handle customer phone queries, responding to questions and managing bookings efficiently and professionally.
• Work independently when required, and collaborate as part of a team when other staff are present to ensure a positive environment for staff and customers.
• At the end of the shift, assist or complete all closing tasks, including the restaurant area, customer toilets, and bar area.
• Performed cash-up duties during opening and closing tasks, ensuring accuracy in all transactions throughout the shift.

• Greeted and interacted with customers, took orders, and delivered items promptly to enhance customer satisfaction.
• Resolved customer complaints professionally and promptly to strengthen customer/server relationships.
• Addressed difficult or disruptive customers professionally and swiftly to maintain a positive atmosphere for all customers and staff.
• Handled all customer phone queries, responded to questions, and escalated issues to management.
• Work independently when required, and collaborate as part of a team when other staff are present to ensure a positive environment for staff and customers.
• At the end of the shift, assist or complete all closing tasks, including the restaurant area, customer toilets, and bar area.

• Greeted and interacted with customers, took orders for bubble tea and other menu items, fostering a welcoming atmosphere.
• Prepared a range of drinks and waffles, following recipes for consistency, enhancing customer satisfaction.
• Executed tasks independently in fast-paced environments, and collaborate as part of a team when other staff are present to ensure a positive environment for staff and customers.
• Worked independently and collaborated with team members to foster a positive environment for staff and customers.

This was a voluntary role where I managed a team of 10 volunteers and organised events in the Discord server for the featured Minecraft server, Lifeboat Network.

• Managed team of 10 volunteers, organising events in Discord server for featured Minecraft server, Lifeboat Network, enhancing community engagement.
• Developed detailed event guides to streamline planning, execution, and team responsibilities, so that events could be run in my absence.
• Posted event announcements and updates via Discord, ensuring clear communication, and generating excitement for upcoming events with the community.
• Collected and analysed participant feedback through surveys, implementing insights to improve future events.

For this role, I volunteered as a Support Representative for a featured Minecraft server called Lifeboat Network, run by Hydreon Corporation. At the time, this server had approximately 15,000 visitors daily. I was one of three support representatives.

• Checked availability of requested products and services, ensuring customers received accurate information about in-game content and server status.
• Maintained regular communication between support and other teams, ensuring up-to-date information and fostering a positive environment for staff, volunteers, and players.
• Escalated complex problems to designated team for resolution.
• For this role, I volunteered as a Support Representative for a featured Minecraft server called Lifeboat Network, run by Hydreon Corporation. At the time, this server had approximately 15,000 visitors daily. I was one of three support representatives.

• Engaged with hotel guests and addressed requests, contributing to overall guest satisfaction.
• Cleaned all assigned hotel rooms to high standard, ensuring readiness for new guests.
• Maintained communal areas to meet hotel quality standards for cleanliness.
• Worked effectively as a part of a team to ensure that all rooms were ready for guest check-in, supporting colleagues when necessary and helping to maintain smooth workflow during busy periods.
• Adhered to health and safety regulations, ensuring that cleaning procedures were carried out in line with company policies and industry standards for guest safety.
• Reported any maintenance issues to the appropriate team to ensure a timely solution.