Emily Naylor
Liverpool,Merseyside
Summary
I am a goal-oriented young person seeking a change in environment for fulfillment in oneself. Being an excellent multitasker and team player I will adjust to any task given to me with confidence. Exceeding the standard as an enthusiastic creative hard worker who is eager to learn new skills and information. At heart, I am positively sociable, a lover of communication who will put my heart and soul into providing a quality service.I can demonstrate patience, professionalism, and a positive attitude when receiving criticism and feedback with practice, I will be able to adapt easily to what is needed.
Overview
3
3
years of professional experience
Work History
Service Colleague
Asda
Liverpool, Merseyside
10.2023 - 08.2026
- Maintained clean, tidy environments to minimize health and safety risks.
- Upheld health and safety standards when handling and using chemicals.
- Reported breakages and damages for prompt item replacement.
- Reduced safety risks and on-site incidents, applying updated knowledge of building codes.
- Removed waste and recycling and disinfected area on a daily basis.
- Managed inventory of cleaning supplies, communicating before stock depletion to avoid disruptions.
- Utilised a range of cleaning products and equipment safely, following health and safety guidelines meticulously.
- Conducted in-depth quality inspections to meet stringent quality standards.
- Followed sanitisation, health and hygiene regulations.
- Followed established HSE procedures for chemicals and PPE use.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Followed cleaning checklists to match quality specifications for each space.
- Maximised customer satisfaction by resolving service issues promptly.
- Employed first-rate customer service skills to welcome patients and clients.
- Held team to company policies and best practices in customer service.
Bar and Floor Associate
JD Weatherspoon’s
Liverpool
06.2023 - 11.2023
- Mixed drinks and served wine, beer, and non-alcoholic beverages for multiple guests simultaneously
- Maintained facility compliance with health codes, sanitation requirements, and license regulations
- Upheld a high standard of cleanliness in all work areas to comply with health and safety regulations
- Maintained brand image by keeping a neat personal appearance
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience
- Prepared restaurant tables to be aesthetically pleasing and comfortable for guests
- Maintained calm and professional demeanour while dealing with complaints for exemplary customer service
- Worked well within cohesive team to create friendly atmosphere customers enjoyed
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Conducted ID checks in line with Challenge 25 rules and regulations
- Delivered quality food and beverage service to guests per shift
- Developed cocktail knowledge with focus on mixology to deliver accurate drinks upon request
- Processed cash, credit card and voucher payments using POS terminals.
Education
Diploma of Higher Education; UAL Level 3 Applied G - Art and Design Level 3
Cronton Sixth Form College
Liverpool2023
GCSEs - English Literature
St Edmund Arrowsmith Catholic Academy
Liverpool 2016 - 2021
GCSEs - English Language
St Edmund Arrowsmith Catholic Academy
Liverpool 2016 - 2021
GCSEs - Mathematics
St Edmund Arrowsmith Catholic Academy
Liverpool 2016 - 2021
GCSEs - Combined Science
St Edmund Arrowsmith Catholic Academy
Liverpool 2016 - 2021
GCSEs - Religious Studies
St Edmund Arrowsmith Catholic Academy
Liverpool 2016 - 2021
GCSEs - History
St Edmund Arrowsmith Catholic Academy
Liverpool 2016 - 2021
GCSEs - Creative Imedia
St Edmund Arrowsmith Catholic Academy
Liverpool 2016 - 2021
GCSEs - Art and Design (Fine Art)
St Edmund Arrowsmith Catholic Academy
Liverpool 2016 - 2021
Skills
- Quality Assurance
- Employee Training
- Problem-Solving
- Conflict Resolution
- Cleanliness
- Strong Communication
- Outgoing Personality
- Organized and Reliable
- Customer Service
- Age Verification
- Upbeat, Outgoing, and Positive
- Multidisciplinary Teamwork
- Cash Handling
- Efficient Under Pressure
- Excellent Time Management
- Customer Feedback Management
- Attentive
- Enthusiastic
- Housekeeping
- Exceptional communicator
Timeline
Service Colleague
Asda
10.2023 - 08.2026
Bar and Floor Associate
JD Weatherspoon’s
06.2023 - 11.2023
GCSEs - Art and Design (Fine Art)
St Edmund Arrowsmith Catholic Academy
2016 - 2021
GCSEs - Creative Imedia
St Edmund Arrowsmith Catholic Academy
2016 - 2021
GCSEs - History
St Edmund Arrowsmith Catholic Academy
2016 - 2021
GCSEs - Religious Studies
St Edmund Arrowsmith Catholic Academy
2016 - 2021
GCSEs - Combined Science
St Edmund Arrowsmith Catholic Academy
2016 - 2021
GCSEs - Mathematics
St Edmund Arrowsmith Catholic Academy
2016 - 2021
GCSEs - English Language
St Edmund Arrowsmith Catholic Academy
2016 - 2021
GCSEs - English Literature
St Edmund Arrowsmith Catholic Academy
2016 - 2021
Diploma of Higher Education; UAL Level 3 Applied G - Art and Design Level 3
Cronton Sixth Form College