Smiah Nawaz
High Wycombe,Buckinghamshire
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
nation wide fleet hire LTD
Birmingham, west midlands
2025.10 - 2026.05
- Collaborated with sales team to maximise product visibility and sales.
- Ensured smooth running of operations with timely preparation of reports.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Petrol station manager
Shell
High Wycombe, Buckinghamshire
2023.02 - 2025.09
- Managed team responsibilities, leading to effective communication and teamwork.
- Streamlined operations with efficient scheduling of personnel and resources.
- Ensured compliance with health regulations, resulting in a safe work environment.
- Increased efficiency by introducing inventory management software.
- Developed staff rota system to ensure adequate cover at all times.
Shift manager
burger king
High Wycombe, Buckinghamshire
2021.01 - 2023.01
- Honoured employee punctuality by creating fair rotas that respected their time off requests..
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Delivered excellent customer service by overseeing staff training programmes.
Education
GCSEs - maths
cressex community school
High Wycombe, Buckinghamshire 2015.01 - 2020.01
Skills
- Empathy understanding
- Pressure handling
- Data entry proficiency
- Inspiring motivation
- Ethical conduct
- KPI tracking
- Customer relationship management
- Mentoring and coaching
Timeline
Customer service representative
nation wide fleet hire LTD
2025.10 - 2026.05
Petrol station manager
Shell
2023.02 - 2025.09
Shift manager
burger king
2021.01 - 2023.01
GCSEs - maths
cressex community school
2015.01 - 2020.01