STEPHANIE THOMAS
Crossgate,Leeds
Summary
Dedicated professional with a strong focus on client satisfaction and relationship management. Demonstrates expertise in helpdesk operations, tactful negotiation, and problem-solving, ensuring efficient service delivery within established SLAs. Proficient in data entry and knowledgeable about GDPR compliance, with a proven ability to educate and onboard customers effectively. Known for resilience under pressure, exceptional time-management skills, and a positive disposition that enhances team leadership capabilities. Career goals include advancing in roles that leverage product knowledge and enhance customer-focused strategies.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Customer service representative
Flip Out LTD
Leeds, West Yorkshire
2025.10 - Current
Trained across various departments to support customer service initiatives.
Assisted in handling customer complaints effectively.
Supervised court customers to ensure a positive experience.
Hosted parties to create enjoyable environments.
Store Assistant
Card Factory
2024.01 - 2024.01
- I had a temporary seasonal position as a store assistant. Some of my main responsibilities were:
- Serving customers at the till
- Restocking shelves
- Answering customers queries
- Upselling products
Administrator
Spensalls Engineering LTD
2008.01 - 2011.01
- Details- Firstly I completed a work placement in 2008 and then covered maternity on a temp contract.
- While at Spensalls I did the following:
- Answering the telephone and dealing with customer enquiries
- Photo copying and inputting data
- Filling delivery shipment forms out for engineering parts that needed to delivered nationwide
- Organising information into folders
- Inputting stock data onto the system
Education
Level 1 Functional Skill - English
Leeds City College
2012.01 - 2013.01
ABC Level 1 - Practical Construction Skills
Leeds Building College
2011.01 - 2011.01
Level 1 - Function skills ICT, Certificate Health and Safety at work
Pathways E2E
2009.01 - 2010.01
High School - Maths, Arts and Design, English, Applied Science, Science, Additional Science, BTEC Course Fire and Rescues Level 2 Pass
Temple Moor High School
2004.01 - 2009.01
Skills
- Empathy understanding
- Patient attitude
- Familiarity with company policies
- Tactful negotiation
- Understanding of slas
- Helpdesk operations
- Data entry proficiency
- Positive disposition
- Knowledge of gdpr
- Delivery timeframe estimation
- Resilience to stressful situations
- Time-Management prowess
- Pressure handling
- Client-Focused approach
- Customer education and onboarding
- Courtesy etiquette
- Problem-solving
- Team Leadership
- Product knowledge
- Relationship Management
HOBBIES AND INTERESTS
I enjoy spending time with my son and family. I enjoy getting out and seeing and meeting new people. I enjoy volunteer at my local community centre on various days.
EXPERIENCE
Seacroft Community On Top, It is a charity organisation which runs various activities ranging from birth to vulnerable., Volunteer, 2022, Present, I am currently a volunteer at my local community centre the Denis Healey Centre. Here are some of my main responsibilities:, Serving customers with food, hot or cold drinks, snacks and handling money, Arts and crafts coordinator on a Saturday at youth club, Volunteering on a Monday night at a girls group doing different activities such as teaching them life skills for example sewing, cooking and other skills., Volunteering on a Wednesday night at our family prize bingo doing things such as setting up, serving customers with food and drinks or snacks and cleaning up when finished.
Timeline
Customer service representative
Flip Out LTD
2025.10 - Current
Store Assistant
Card Factory
2024.01 - 2024.01
Level 1 Functional Skill - English
Leeds City College
2012.01 - 2013.01
ABC Level 1 - Practical Construction Skills
Leeds Building College
2011.01 - 2011.01
Level 1 - Function skills ICT, Certificate Health and Safety at work
Pathways E2E
2009.01 - 2010.01
Administrator
Spensalls Engineering LTD
2008.01 - 2011.01
High School - Maths, Arts and Design, English, Applied Science, Science, Additional Science, BTEC Course Fire and Rescues Level 2 Pass
Temple Moor High School
2004.01 - 2009.01