Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Sirine Fakraoui

Sirine Fakraoui

Enfield

Summary

Dynamic and detail-oriented professional with extensive expertise in retail marketing and customer service. Demonstrates proficiency in product knowledge, point-of-sale operation, and visual merchandising to enhance customer relations and drive sales. Skilled in sales reporting, cash handling, and market research, ensuring efficient operations and informed decision-making. Adept at time management, active listening, and relationship building to foster a positive shopping experience. Committed to leveraging multi-tasking efficiency and a positive attitude to achieve career growth within the retail industry.

Overview

2
2
years of professional experience
9
9
years of post-secondary education

Work History

Sales Assistant

Magasin General
Tunisia, Tunisia
06.2024 - 12.2024
  • Conducted daily inventory checks to manage stock levels accurately.
  • Demonstrated products effectively leading to increased sales conversions.
  • Improved customer service by efficiently handling queries and complaints.
  • Trained new staff members, fostering a supportive working environment.
  • Assisted customers with product selection for optimal satisfaction.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Restaurant waiter

Bab Tounes
Tunisia , El Mourouj
02.2023 - 09.2024
  • Demonstrated excellent communication skills whilst taking orders from guests.
  • Managed large group reservations with meticulous attention to detail.
  • Honed multitasking abilities whilst juggling multiple tables simultaneously.
  • Navigated busy dinner rushes without compromising quality of service.
  • Maintained detailed knowledge of menu items to provide recommendations.
  • Worked effectively under pressure during peak hours, ensuring timely services.

Education

GCSEs -

Tunisia Scholl
El Mourouj
09.2015 - 07.2022

Bachelor of Business Administration - Accounting (BSc)

Tunis University
Kasrin
09.2021 - 07.2023

Skills

  • Product knowledge
  • Point-Of-Sale operation
  • Visual merchandising
  • Customer relations
  • Sales reporting
  • Cash handling
  • Market research
  • Time management
  • Active listening
  • Relationship building
  • Multi-Tasking efficiency
  • Patience with customers
  • Positive attitude
  • Retail marketing
  • Customer Service

Languages

English
Intermediate
Arabic
Fluent
French
Fluent

Affiliations

  • Culture: Cinema, literature, art and music
  • Nature: Growing your own food, exploring the outdoors, or helping to preserve nature
  • Creative practices: Writing, blogging or painting

Timeline

Sales Assistant

Magasin General
06.2024 - 12.2024

Restaurant waiter

Bab Tounes
02.2023 - 09.2024

Bachelor of Business Administration - Accounting (BSc)

Tunis University
09.2021 - 07.2023

GCSEs -

Tunisia Scholl
09.2015 - 07.2022

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Sirine Fakraoui