Cheng Jie Lee
Actuarial Science Graduate
Edinburgh,EDH
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Sales Assistant
Poh Kong Holdings Bhd
Kuala Lumpur, Malaysia
06.2022 - 09.2022
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- During my working period at the outlet, my individual sales accounted for 10% of the total sales achieved by the outlet.
Product Consultant
Samsung Electronics
Kuala Lumpur, Malaysia
08.2021 - 09.2021
- Demonstrated products to help customers try out offerings before making purchases.
- Assisted customers with product needs and introduced new store offerings.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
Sales Assistant
A-Look Eyewear Sdn Bhd
Kuala Lumpur, Malaysia
06.2021 - 08.2021
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Explained benefits and features of available current product to meet patient needs and preferences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Actuarial Science
Heriot-Watt University
Edinburgh, EDH 09.2019 - 09.2023
Malaysian Certificate of Education - Science stream
Sacred Heart National Secondary School
Malaysia 01.2012 - 01.2017
Skills
Sales expertise
Product and service sales
Teamwork and Collaboration
Flexible and Adaptable
Attention to Detail
Client needs assessment
Product knowledge
Sales Goals
Complaint resolution
Strategic sales knowledge
Timeline
Sales Assistant
Poh Kong Holdings Bhd
06.2022 - 09.2022
Product Consultant
Samsung Electronics
08.2021 - 09.2021
Sales Assistant
A-Look Eyewear Sdn Bhd
06.2021 - 08.2021
Bachelor of Science - Actuarial Science
Heriot-Watt University
09.2019 - 09.2023
Malaysian Certificate of Education - Science stream
Sacred Heart National Secondary School
01.2012 - 01.2017