SIPHESIHLE MLPELE
Mofolo North,Soweto
Summary
Results-driven professional specializing in customer order management and service excellence, ensuring a positive experience for clients. Demonstrates effective communication and multitasking abilities, enhancing operational efficiency and customer satisfaction. Strong focus on health and safety regulations and food hygiene practices, supporting organizational objectives.
Overview
6
6
years of post-secondary education
Work history
Restaurant waiter
Nando's
Maponya Mall, Johannesburg
2025.02 - 2025.07
- Maintained comprehensive knowledge of menu items to facilitate informed recommendations.
- Delivered prompt, efficient service that enhanced customer satisfaction.
- Resolved issues swiftly, contributing to increased customer loyalty.
- Demonstrated respect and support for team members in all interactions.
- Executed daily duties with accuracy and diligence under pressure.
- Applied new skills rapidly, improving efficiency and productivity.
- Utilised Microsoft Word and other tools for effective documentation and communication.
Education
Higher National Certificate -
Daliwonga Secondary School
Soweto Johannesburg 2019.01 - 2024.12
Skills
- Customer orders processing
- Adapting to customer preferences
- Welcoming demeanour
- Creative sales techniques
- Cleaning requirements
- Interpersonal skills
- Customer Service
- Professionalism and etiquette
- Health and Safety Compliance
- Active listening
- Forward planning
- Food hygiene understanding
Affiliations
- Meeting new people, Learning new skills, going out for food with my friends
Languages
English
Beginner
Zulu
Beginner
Suthu
Beginner
Timeline
Restaurant waiter
Nando's
2025.02 - 2025.07
Higher National Certificate -
Daliwonga Secondary School
2019.01 - 2024.12