Joseph Ofrin
Stoke-on-Trent,ENG
Summary
Energetic and organized professional with a focus on delivering exceptional results. Trained in customer service and knowledgeable in modern British and continental cuisine, enabling quick adaptation to changing environments. Committed to ongoing personal and professional development.
Overview
7
7
years of post-secondary education
1
1
Certification
Work history
Restaurant waiter
Odyssey by Anasma
Stoke-on-Trent, Staffordshire
2024.07 - 2024.09
- Provided prompt, efficient service, directly influencing customer satisfaction.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Managed large group reservations with meticulous attention to detail.
- Maintained detailed knowledge of menu items to provide recommendations.
- Contributed to team training sessions, boosting service skills and teamwork.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Resolved customer complaints, maintaining a positive and peaceful dining environment.
Education
A-Levels -
St Joseph's College
Stoke-on-Trent 2017.09 - 2024.06
Business Management and Marketing
Nottingham Trent University
Nottingham 2024.09 -
Skills
- Table service
- Taking food and drink orders
- Customer orders processing
- High-volume dining
- Cash handling accuracy
- Table setting expertise
- Table clearing speedily
- Carrying multiple plates
- Understanding dietary restrictions
- Special dietary needs understanding
- Hygiene practices
- Efficient under pressure
- Managing customer queues politely
- Handling complaints procedure
- Patience and composure
- Relevant language proficiency
Affiliations
- Gaming
- Travel & Culture
- Outdoor activities
Accomplishments
In 2023, I received an Academic Achievement award certificate "Most Progress" shown from results in GCSEs 2022.
Certification
Digital Marketing certificate awarded through completing a course on Mindless Academy- 19/04/26
Timeline
Business Management and Marketing
Nottingham Trent University
2024.09 -
Restaurant waiter
Odyssey by Anasma
2024.07 - 2024.09
A-Levels -
St Joseph's College
2017.09 - 2024.06