Simran Bhatia
Birmingham,United Kingdom
Summary
A skilled IT professional with excellent analytical and problem-solving abilities, seeking opportunities to innovate and make positive contributions to the advancement of technology within the IT sector as a conscientious engineer.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
IT Technician
The Knowledge Academy
Dubai, U.A.E
01.2019 - 01.2022
- Arranged computers, routers and printer to achieve proper workstation.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Installed new software for users and monitored version and patch update requirements.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Monitored local network to optimise performance.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Documented repairs in log book to maintain accurate records.
- Delivered reliable, high quality technical support to average of 100+ users daily.
- Set up video conferencing to enhance virtual communication capabilities.
- Conducted server back-up and recovery operations in line with protocols.
- Used Atera to track support tickets and document actions.
- Contributed to infrastructure projects, collaborating with external vendors for successful outcomes.
- Set up and maintained VOIP phones for the sales department
- Experienced in creating, replicating, and storing virtual machines using hypervisors and VMware
- Set up and maintained Spam titan for email traffic
Junior Network Engineer
The MSP Training
Punjab, India
01.2019 - 09.2019
- Supervised a team of ten supporting network, ERP, help desk, and development services
- Managed IT administration tasks such as user creation, system allocation, procurement, budgeting, software and hardware inventories
- Coordinated and executed routine hardware upgrades
- Prioritized incoming tickets to facilitate maximum efficiency
- Consolidated Windows servers and storage to virtual servers and a high availability storage system
- Troubleshot various incidents related to hardware, network, and software faults.
- Maintained network configuration, mapping and service records for accurate documentation.
Education
Bachelors in Computer Science -
GNA University
08.2016 - 05.2019
MSc. Computer Science -
Staffordshire University
01.2023 - 05.2024
Skills
- Telecommunications
- Application installations
- Application support
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Desktop support
- Customer service expert
- Asset Management
- Software issue diagnosis
- Outstanding communicator
- Skilled in TCP/IP and WAN
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Tools & Software
- Office 365
- Dynamics 365
- Atera
- Hubspot
- HyperVisor
- Vmware
- Powershell & Exchange Management Shell
- Asset Panda
- Sharepoint
- Firewalls: SonicWall & Pfsense
- Active Directory
References
References available upon request.
Timeline
MSc. Computer Science -
Staffordshire University
01.2023 - 05.2024
IT Technician
The Knowledge Academy
01.2019 - 01.2022
Junior Network Engineer
The MSP Training
01.2019 - 09.2019
Bachelors in Computer Science -
GNA University
08.2016 - 05.2019
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