Simran Bhatia
Birmingham,United Kingdom
Summary
A skilled IT professional with excellent analytical and problem-solving abilities, seeking opportunities to innovate and make positive contributions to the advancement of technology within the IT sector as a conscientious engineer.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
IT Technician
The Knowledge Academy
Dubai , U.A.E
01.2019 - 01.2022
- Arranged computers, routers and printer to achieve proper workstation.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Installed new software for users and monitored version and patch update requirements.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Monitored local network to optimise performance.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Documented repairs in log book to maintain accurate records.
- Delivered reliable, high quality technical support to average of 100+ users daily.
- Set up video conferencing to enhance virtual communication capabilities.
- Conducted server back-up and recovery operations in line with protocols.
- Used Atera to track support tickets and document actions.
- Contributed to infrastructure projects, collaborating with external vendors for successful outcomes.
- Set up and maintained VOIP phones for the sales department
- Experienced in creating, replicating, and storing virtual machines using hypervisors and VMware
- Set up and maintained Spam titan for email traffic
Junior Network Engineer
The MSP Training
Punjab , India
01.2019 - 09.2019
- Supervised a team of ten supporting network, ERP, help desk, and development services
- Managed IT administration tasks such as user creation, system allocation, procurement, budgeting, software and hardware inventories
- Coordinated and executed routine hardware upgrades
- Prioritized incoming tickets to facilitate maximum efficiency
- Consolidated Windows servers and storage to virtual servers and a high availability storage system
- Troubleshot various incidents related to hardware, network, and software faults.
- Maintained network configuration, mapping and service records for accurate documentation.
Education
Bachelors in Computer Science -
GNA University
08.2016 - 05.2019
MSc. Computer Science -
Staffordshire University
01.2023 - 05.2024
Skills
- Telecommunications
- Application installations
- Application support
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Desktop support
- Customer service expert
- Asset Management
- Software issue diagnosis
- Outstanding communicator
- Skilled in TCP/IP and WAN
sections.external_links.name
Tools & Software
- Office 365
- Dynamics 365
- Atera
- Hubspot
- HyperVisor
- Vmware
- Powershell & Exchange Management Shell
- Asset Panda
- Sharepoint
- Firewalls: SonicWall & Pfsense
- Active Directory
References
References available upon request.
Timeline
MSc. Computer Science -
Staffordshire University
01.2023 - 05.2024
IT Technician
The Knowledge Academy
01.2019 - 01.2022
Junior Network Engineer
The MSP Training
01.2019 - 09.2019
Bachelors in Computer Science -
GNA University
08.2016 - 05.2019
Similar Profiles
Sourav SenSourav Sen
Sr. Business Manager at The Knowledge AcademySr. Business Manager at The Knowledge Academy
Dheeraj Kumar BaddipudiDheeraj Kumar Baddipudi
Inside Sales Manager at The Knowledge AcademyInside Sales Manager at The Knowledge Academy
Gourab SenGourab Sen
Business Development Manager at The Knowledge AcademyBusiness Development Manager at The Knowledge Academy