Simran Bhatia
Birmingham
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Level 2 IT Support Engineer
THE KNOWLEDGE ACADEMY
DUBAI
01.2019 - 01.2022
- Arranged computers, routers and printer to achieve proper workstation
- Setup, configured, and troubleshot Microsoft 365 applications
- Installed new software for users and monitored version and patch update requirements
- Managed and maintained user accounts, permissions and security settings in Active Directory
- Prepared equipment for staff use, installing cables, operating systems, and software
- Carried out new hardware installations and updates, keeping systems functional and secure
- Monitored local network to optimise performance
- Organised workspaces for employees with computer, monitors and associated cabling or equipment
- Scheduled upgrades and regular maintenance to maintain smooth workflow
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site
- Documented repairs in log book to maintain accurate records
- Delivered reliable, high quality technical support to average of 100+ onsite and remote users daily
- Set up video conferencing to enhance virtual communication capabilities
- Conducted server back-up and recovery operations in line with protocols
- Used Atera to track support tickets and document actions
- Contributed to infrastructure projects, collaborating with external vendors for successful outcomes
- Set up and maintained VOIP phones for the sales department
- Experienced in creating, replicating, and storing virtual machines.
JUNIOR NETWORK ENGINEER
THE MSP TRAINING
PUNJAB
01.2019 - 09.2019
- Supervised a team of ten supporting network, ERP, help desk, and development services
- Managed IT administration tasks such as user creation, system allocation, procurement, budgeting, software and hardware inventories
- Coordinated and executed routine hardware upgrades
- Prioritized incoming tickets to facilitate maximum efficiency
- Consolidated Windows servers and storage to virtual servers and a high availability storage system
- Troubleshot various incidents related to hardware, network, and software faults
- Maintained network configuration, mapping and service records for accurate documentation.
Education
Bachelors in Computer Science - Computer Science
GNA UNIVERSITY
Punjab, India 08.2016 - 05.2019
MSc. Computer Science - Computer Science
STAFFORDSHIRE UNIVERSITY
Stoke-on-Trent, United Kingdom 01.2023 - 07.2024
Skills
- Telecommunications
- Application installations
- Application support
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Desktop support
- Customer service expert
- Asset Management
- Software issue diagnosis
- Outstanding communicator
- Skilled in TCP/IP and WAN
Tools & Software
- Office 365
- Atera
- Hubspot
- HyperVisor
- VMware
- Powershell
- Exchange Server
- Windows Server
- Active Directory
- Asset Panda
- SharePoint
- Firewalls: Pfsense & SonicWall
- VPN - Open VPN & Net Extender
References
References available upon request.
Timeline
MSc. Computer Science - Computer Science
STAFFORDSHIRE UNIVERSITY
01.2023 - 07.2024
Level 2 IT Support Engineer
THE KNOWLEDGE ACADEMY
01.2019 - 01.2022
JUNIOR NETWORK ENGINEER
THE MSP TRAINING
01.2019 - 09.2019
Bachelors in Computer Science - Computer Science
GNA UNIVERSITY
08.2016 - 05.2019
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