Simran Bhatia
Birmingham
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Level 2 IT Support Engineer
THE KNOWLEDGE ACADEMY
DUBAI
01.2019 - 01.2022
- Arranged computers, routers and printer to achieve proper workstation
- Setup, configured, and troubleshot Microsoft 365 applications
- Installed new software for users and monitored version and patch update requirements
- Managed and maintained user accounts, permissions and security settings in Active Directory
- Prepared equipment for staff use, installing cables, operating systems, and software
- Carried out new hardware installations and updates, keeping systems functional and secure
- Monitored local network to optimise performance
- Organised workspaces for employees with computer, monitors and associated cabling or equipment
- Scheduled upgrades and regular maintenance to maintain smooth workflow
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site
- Documented repairs in log book to maintain accurate records
- Delivered reliable, high quality technical support to average of 100+ onsite and remote users daily
- Set up video conferencing to enhance virtual communication capabilities
- Conducted server back-up and recovery operations in line with protocols
- Used Atera to track support tickets and document actions
- Contributed to infrastructure projects, collaborating with external vendors for successful outcomes
- Set up and maintained VOIP phones for the sales department
- Experienced in creating, replicating, and storing virtual machines.
JUNIOR NETWORK ENGINEER
THE MSP TRAINING
PUNJAB
01.2019 - 09.2019
- Supervised a team of ten supporting network, ERP, help desk, and development services
- Managed IT administration tasks such as user creation, system allocation, procurement, budgeting, software and hardware inventories
- Coordinated and executed routine hardware upgrades
- Prioritized incoming tickets to facilitate maximum efficiency
- Consolidated Windows servers and storage to virtual servers and a high availability storage system
- Troubleshot various incidents related to hardware, network, and software faults
- Maintained network configuration, mapping and service records for accurate documentation.
Education
Bachelors in Computer Science - Computer Science
GNA UNIVERSITY
Punjab, India 08.2016 - 05.2019
MSc. Computer Science - Computer Science
STAFFORDSHIRE UNIVERSITY
Stoke-on-Trent, United Kingdom 01.2023 - 07.2024
Skills
- Telecommunications
- Application installations
- Application support
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Desktop support
- Customer service expert
- Asset Management
- Software issue diagnosis
- Outstanding communicator
- Skilled in TCP/IP and WAN
Tools & Software
- Office 365
- Atera
- Hubspot
- HyperVisor
- VMware
- Powershell
- Exchange Server
- Windows Server
- Active Directory
- Asset Panda
- SharePoint
- Firewalls: Pfsense & SonicWall
- VPN - Open VPN & Net Extender
References
References available upon request.
Timeline
MSc. Computer Science - Computer Science
STAFFORDSHIRE UNIVERSITY
01.2023 - 07.2024
Level 2 IT Support Engineer
THE KNOWLEDGE ACADEMY
01.2019 - 01.2022
JUNIOR NETWORK ENGINEER
THE MSP TRAINING
01.2019 - 09.2019
Bachelors in Computer Science - Computer Science
GNA UNIVERSITY
08.2016 - 05.2019
Similar Profiles
Rupak R KRupak R K
Assistant Manager - Key Account at The Knowledge AcademyAssistant Manager - Key Account at The Knowledge Academy
Simran BhatiaSimran Bhatia
IT Technician at The Knowledge AcademyIT Technician at The Knowledge Academy
Caidan VenablesCaidan Venables
B2B Sales Manager at The Knowledge AcademyB2B Sales Manager at The Knowledge Academy
Tibor PalfiTibor Palfi
Chef de partie at Eleon Midlands LtdChef de partie at Eleon Midlands Ltd
AZRIN SABABA SHARIFAZRIN SABABA SHARIF
Sales Executive at Blushing BeautiesSales Executive at Blushing Beauties