Simona Papaporfyriou
Blackburn,Lancashire
Summary
Compassionate Complex Care Assistant with strong attention to detail in support for service users with complex needs. Prepares accurate case notes, monitors signs of infection and assists with ventilators, PEGs, stomas, hoists and catheters. Delivers respectful, safe care while maintaining clear documentation and reliable communication. Delivers compassion driven care and is passionate about the care sector.
Overview
3
3
Languages
1
1
Certification
1
1
year of professional experience
Work History
Complex Care Assistant
Symbiotic Care LTD
Blackburn, Lancashire
12.2025 - Current
- Prepared detailed reports and case notes to enhance accuracy of documentation for client interactions.
- Conducted home visits to assess living conditions and deliver tailored in-situ support.
- Supported service users with complex needs, including ventilators, PEGs, stomas, hoists, catheters, and aspen collars, ensuring comprehensive care during daily activities.
- Monitored patient conditions for signs of infection during home visits.
Field Care Manager
Symbiotic Care LTD
Blackburn, Lancashire
11.2025 - Current
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Administered schedule and rota coordination for care workers, utilising [Software].
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Developed strong relationships with patients and families, providing emotional support and guidance.
- Conducted regular reviews of care plans to meet changing needs of patients.
- Maintained great relationships with existing clients to improve company reputation.
- Facilitated training sessions for new staff on patient care coordination and best practice procedures.
- Streamlined communication channels between patients, families, and healthcare providers.
- Assisted in the development of policies and procedures to enhance the efficiency of care coordination.
- Conducted individual and family interviews to assess situations and determine situations required.
- Referred clients to various community resources for additional support with housing, transport or childcare.
- Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and mentored employees to maximise team performance.
- Prepared range of written communications, documents and reports.
Home Care Assistant
Symbiotic Care LTD
Blackburn, Lancashire
08.2025 - Current
- Assisted with personal care tasks, including bathing, dressing, and grooming, respecting clients' dignity and privacy.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
Education
Foundation Degree in Science - Applied Sceinces
Burnley College
Burnley 01-2022
A-Levels - A levels
Burnley College
Burnley01-2021
GCSEs - GCSE
Hyndburn Academy
Rishton 01-2019
Skills
- Personal care
- Bathing assistance
- Dressing support
- Elderly care
- Mobility assistance
- Complex care support
- Care plan review
- Infection monitoring
- Medication support
- Clinical documentation
- Patient communication
- Safeguarding awareness
- Risk assessment
- Family liaison
- Crisis support
- Assisting with personal hygiene
- Bathing and dressing assistance
- Record-keeping
- Safeguarding knowledge
- Housekeeping
- Dementia awareness
- Documentation
- Compassionate care
- Hoist operation
- Elderly companionship
- Confidentiality understanding
- Empathetic communication
- Food preparation
- Mobility equipment operation
- Respecting boundaries
- Meal preparation
- Manual handling certification
- Medication Administration
- Care management
- End Of Life Care
- Person-centred care plans
- Infection prevention
- End-Of-Life support
- Activities of Daily Living
- Diet and nutrition assistance
- Disability Care
- Palliative care experience
- Cultural awareness
- Patient safety training
- Specialised equipment usage
- Motivational techniques
- Physical therapy assistance
- Patient transport
- NHS organisational standards
- Financial assistance
- Positive attitude
- Laundry and ironing
- Respect for privacy
Languages
Greek
Proficient
C2
Bulgarian
Proficient
C2
English
Proficient
C2
Certification
- Train the trainer in people manual handling certified
- Automatic UK License
Interests
- Reading
- Pencil Art
- Medical Journal Study
- Spending time with family
Accomplishments
- Advanced from a care assistant to field care manager quickly as client relationships were next to non. Very good knowledge of service user day to day needs. Managed off duty for 50 plus service users and 45 care assistants.
- On Call Experience
Timeline
Complex Care Assistant
Symbiotic Care LTD
12.2025 - Current
Field Care Manager
Symbiotic Care LTD
11.2025 - Current
Home Care Assistant
Symbiotic Care LTD
08.2025 - Current
Foundation Degree in Science - Applied Sceinces
Burnley College
A-Levels - A levels
Burnley College
GCSEs - GCSE
Hyndburn Academy