Fernas Njikho
Manchester
Summary
Compassionate Care Assistant experienced in elderly care with a focus on dementia and personal assistance. Delivered high-quality patient care through mastery of medical software, hoist operation, and manual handling while ensuring safe guarding and infection prevention. Committed to creating person-centred care and maintaining trust through safe nursing practices and a strong understanding of food safety.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Complex Care Assistant
Advantage Care
Manchester
2025.10 - Current
- Provided emotional support to patients, improving their mental wellbeing.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Administered medication to patients, ensuring proper health management.
- Encouraged independence among patients whilst assisting them with tasks.
- Collaborated with healthcare team for effective patient care delivery.
- Monitored vital signs of patients for early detection of health complications.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Assisted in daily living activities for enhanced patient comfort.
- Respected privacy and dignity of each resident during provision of care services.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Prepare healthy meals to enhance nutritional well-being and promote balanced eating habits.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Accompanied clients to important appointments.
- Involved clients in decision-making to promote independence.
- Planned client meal plans, shopped for ingredients and cooked meals.
Care assistant
HC-One
Stalybridge, Tameside
2025.01 - 2025.10
- Documented nightly observations meticulously; provided crucial information for day staff.
- Ensured safety of patients by conducting regular night checks.
- Participated actively in team meetings; contributed valuable insights from night-time observations.
- Responded swiftly to emergency situations, upholding resident well-being.
- Attended training sessions regularly; updated knowledge on best practices in elderly care.
- Demonstrated empathy and patience whilst dealing with difficult behaviours at night; upheld peaceful atmosphere in the ward.
- Prepared light meals or snacks during night shift to satisfy resident's hunger needs.
- Provided emotional support to distressed residents, promoting a calming environment.
- Assisted with personal care tasks for improvement in patient comfort and dignity.
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- De-escalated challenging behaviours of residents with calm and caring tone.
- Monitored and reported nighttime behaviour patterns in care plans and handover notes.
- Helped elderly residents to carry out daily living activities with maximum independence.
- Kept living areas in excellent condition with comprehensive tidying and touchpoint cleaning.
Customer advisor
Concentrix
Manchester, Greater Manchester
2023.02 - 2023.05
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Cultivated strong relationships with customers to drive engagement.
- Achieved higher customer retention through consistent follow-ups and updates.
- Implemented feedback from customers to improve services offered.
- Managed large volumes of incoming calls for efficient customer service operations.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Assisted customers in product selection, resulting in increased sales.
- Resolved customer complaints effectively, maintaining brand reputation.
- Provided exceptional customer service to ensure a positive shopping experience.
- Developed rapport with customers for improved loyalty and repeat business.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Identified and effectively resolved customer issues, consistently meeting call time targets.
- Recorded and processed customer data accurately.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Offered detailed advice on product and service benefits.
- Exceeded targets by upselling and cross-selling products.
- Offered prompt solutions to maintain customer satisfaction.
Warehouse worker/ order picker
Toolstation
Bridgwater, Somerset
2022.08 - 2022.09
- Assisted with product assembly to support timely order fulfilment.
- Operated forklifts for safe transport of goods.
- Communicated with dispatch teams to facilitate prompt deliveries.
- Supported inventory management for efficient supply chain processes.
- Performed manual lifting tasks while adhering to safety protocols.
- Maintained accurate records of picked items for operational transparency.
- Optimised warehouse layout to enhance efficiency of pick processes.
- Contributed to team objectives by regularly achieving personal productivity targets.
- Participated in packing and picking high-volume orders in fast-paced environments.
- Ensured a clean working area and reported issues to management.
- Filed purchase orders, pick lists, and daily logs according to established procedures for accurate reporting.
Front of house team member
pig on wheels
Bridgwater, Somerset
2022.06 - 2022.09
- Recommended menu items to guests, enhancing their dining experience.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Monitored guest satisfaction, resolving issues to enhance overall experience.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Resolved complaints efficiently, contributing to higher customer satisfaction.
- Greeted guests warmly upon arrival, fostering a welcoming and friendly atmosphere.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
Health care assistant
optimum care4u
Guildford, Surrey
2020.08 - 2022.06
- Assisted with personal care tasks, ensuring hygiene and cleanliness for patients.
- Monitored vital signs of patients to facilitate early detection of health complications.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Respected privacy and dignity of each resident during provision of care services.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Leveraged communication and interpersonal skills to foster positive relationships with clients, enhancing satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Team member
Zizzi Italian
Guildford, Surrey
2021.06 - 2021.08
- Executed daily prep work, facilitated smooth kitchen operations during peak hours.
- Processed high volume of food orders accurately, contributing to timely and efficient service.
- Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
- Prepared delicious meals for customer satisfaction.
- Coordinated with other staff members to streamline operations.
- Managed inventory control, minimising food waste and optimising resource usage.
- Monitored food temperatures for health and safety compliance.
- Stored ingredients at safe temperatures in compliance with food hygiene regulations.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
- Maintained high standards of cleanliness, ensuring a safe and organised kitchen environment.
- Operated various kitchen equipment safely, minimised accidents.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Followed recipes meticulously, delivered consistent taste across all dishes served.
Education
Level 1 - Health and Social Care
Farnborough College of Technology
Farnborough 2015.09 - 2016.06
Level 2 - Health and social care
Fanrham sixth form college
Farnham, Surrey 2017.09 - 2018.07
GCSEs - English
Alton College
Alton, Hampshire 2017.09 - 2018.07
GCSEs - Maths
Alton College
Alton, Hampshire 2017.09 - 2018.07
Skills
- Assisted living procedures familiarity
- Use of medical software
- Hoist operation mastery
- Food preparation basics
- Dementia care expertise
- Elderly support expertise
- Patient safeguarding
- Meal preparation aptitude
- Dementia awareness
- Respecting boundaries
- Bathing and dressing assistance
- Manual handling certification
- Elderly care
- Personal care assistance
- Experience with specialised equipment
- Person-centred care plans
- Food safety understanding
- Infection prevention and control
- Safeguarding knowledge
- Medication Administration
- Food preparation
- Food preparation basics
- Food safety understanding
- Personal hygiene awareness
- Respecting boundaries
- Housekeeping
- Kitchen cleaning procedures
- Record-keeping
- Team player
- Customer Service
- Till operation mastery
- Table setup expertise
- Allergen awareness certification
- Patience with difficult customers
- Multitasking efficiency
- Order taking proficiency
- Order taking competence
- Menu memorisation
- Positive attitude
- Dementia awareness
- Allergen awareness
- Food safety understanding
Affiliations
- reading
- cooking
- gym
Timeline
Complex Care Assistant
Advantage Care
2025.10 - Current
Care assistant
HC-One
2025.01 - 2025.10
Customer advisor
Concentrix
2023.02 - 2023.05
Warehouse worker/ order picker
Toolstation
2022.08 - 2022.09
Front of house team member
pig on wheels
2022.06 - 2022.09
Team member
Zizzi Italian
2021.06 - 2021.08
Health care assistant
optimum care4u
2020.08 - 2022.06
Level 2 - Health and social care
Fanrham sixth form college
2017.09 - 2018.07
GCSEs - English
Alton College
2017.09 - 2018.07
GCSEs - Maths
Alton College
2017.09 - 2018.07
Level 1 - Health and Social Care
Farnborough College of Technology
2015.09 - 2016.06