URSULA MUSHORE NGWENYAMA
Health Care Assistant
Slough,Berkshire
Summary
A highly skilled professional with expertise in resource management and strategic alliances, demonstrating exceptional communication proficiency and articulate writing. Adept at problem-solving and critical analysis, leveraging technical expertise to deliver clear messaging and concise solutions. Committed to iterative learning and quantitative reasoning, with a focus on health management techniques and patient support strategies.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work history
Night Complex Care Support
Moorwood Household
Woking, Surrey
11.2024 - 01.2026
- Administered specialised care for muscular dystrophy, encompassing mobility assistance and physiotherapy.
- Oversaw medication management and RIG feeding protocols for patient welfare.
- Executed bowel irrigation procedures using Peristeen for effective management.
- Applied cough assist and suction techniques to support breathing functions.
- Provided transportation for patients to activities, encouraging participation.
- Ensured patient comfort by providing personal care and hygiene needs.
- Administered prescribed medication to ensure timely treatment.
- Coordinated with healthcare professionals for comprehensive patient care.
Bank Domiciliary
Bluebird Care Maidenhead
Maidenhead, Windsor and Maidenhead
10.2024 - Current
- Provided personal care and hygiene support for elderly clients.
- Prepared meals in accordance with dietary requirements.
- Delivered companionship to enhance emotional well-being.
- Followed care plans to ensure consistent service delivery.
- Monitored patient condition, timely reporting changes to healthcare professionals.
- Ensured safety in their home environment for reduced risk of injury.
- Maintained cleanliness and orderliness of patient homes for healthier living environment.
- Prepared nutritious meals for improved physical health of clients.
- Documented daily care activities to provide comprehensive patient records.
- Improved patient well-being by providing consistent emotional support.
- Administered medication, enhancing health status of patients.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Offered palliative care to patients with serious and terminal illnesses.
- Carried out day-to-day duties accurately and efficiently.
- Improved efficiency and productivity by acquiring new skills.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
Volunteer Support Worker
Cherry Sprouts Care Maidenhead
Maidenhead, Windsor and Maidenhead
05.2024 - 01.2026
- Facilitated companionship through regular walks and engaging activities.
- Organised transportation for various activities to enhance social interaction.
- Provided support during walks, ensuring safety and comfort.
- Encouraged self-help skills among service users, promoting autonomy within their abilities' reach.
- Ensured confidentiality at all times when dealing with sensitive information about clients.
- Ensured adherence to care standards by following organisational policies and procedures.
- Accompanied clients on outings to promote socialisation and community inclusion.
- Achieved positive outcomes for clients through diligent monitoring of progress and adjustments as necessary.
- Built strong relationships with service users, encouraging trust and communication.
- Provided physical assistance where needed including mobility support or help with personal hygiene tasks.
- Delivered person-centred care to meet individual needs and preferences.
- Maintained accurate records of client interactions for future reference and continuity of care.
- Assisted with daily living activities, promoting independence amongst service users.
- Facilitated group discussions, helping individuals express their feelings and concerns.
- Safeguarded service user confidentiality, respect and privacy related to services and records management.
- Helped supervise service users during outings and events to support health and safety of clients and staff.
- Maintained sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients to access services.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Assisted users with disabilities and special needs to maintain access for all participants.
- Promoted positivity and modeled strong social and life skills to support service user goals.
Night Care Assistant
Bupa St Marks Maidenhead
Maidenhead, Windsor and Maidenhead
10.2023 - 12.2025
- Conducted end-of-life care with compassion, ensuring dignity in final moments.
- Administered personal care and hygiene services to support elderly residents.
- Adhered to care plans, prioritising tailored support for each individual.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Administered medication to patients, ensuring proper health management.
- Collaborated with healthcare team for effective patient care delivery.
- Assisted in daily living activities for enhanced patient comfort.
Domiciliary
Caremark Hertfordshire
Letchworth Garden City, Hertfordshire
02.2022 - 09.2023
- Provided companionship to enhance emotional well-being of elderly clients.
- Assisted with personal care and hygiene to maintain dignity and comfort.
- Prepared nutritious meals tailored to dietary needs of clients.
- Administered medication in accordance with prescribed care plans.
- Assisted with daily living activities to improve quality of life.
- Aided mobility-impaired individuals, improving their ease of movement within their homes.
- Monitored patient condition, timely reporting changes to healthcare professionals.
- Developed strong rapport with patients, fostering trust and cooperation in care plans.
- Fostered independence with assistance in personal grooming and hygiene tasks.
- Documented daily care activities to provide comprehensive patient records.
- Administered medication, enhancing health status of patients.
- Upheld high standards of confidentiality regarding sensitive personal information about clients.
- Prepared nutritious meals for improved physical health of clients.
- Improved patient well-being by providing consistent emotional support.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Provided assistance with personal care and hygiene tasks, maintaining respect and sensitivity throughout.
- Administered oral and topical medication following instructions from medical personnel.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Offered palliative care to patients with serious and terminal illnesses.
Bank Support Work
Right At Home
Maidenhead, West Berkshire
04.2022 - 09.2022
- Administered medication to ensure compliance with health protocols.
- Provided personal care and hygiene support to enhance comfort and dignity for elderly clients.
- Attended to basic medical needs, ensuring prompt professional attention when required.
- Assisted with housekeeping tasks, creating a tidy environment conducive to healing.
- Provided emotional support for distressed individuals to foster calm environments.
- Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
- Encouraged participation in recreational activities for enhanced quality of life.
- Supported mobility-impaired patients, fostering independence while ensuring safety.
- Delivered high-quality care by closely following individualised care plans.
- Facilitated social activities for improved mental stimulation and engagement.
- Assisted with daily living activities, enhancing residents' comfort and well-being.
Office Administrator
SUS Repairs
03.2018 - 11.2021
- Served as primary client liaison to enhance relationships and communication.
- Scheduled meetings, prepared minutes, and ensured follow-up actions were executed.
- Managed online marketing initiatives to increase brand visibility.
- Oversaw bookings and collections to ensure timely transactions.
- Prepared accurate quotations to facilitate client decision-making.
Sales Customer Service
M.H Alshaya Dubai
11.2016 - 02.2018
- Addressed customer queries to ensure timely resolution and satisfaction.
- Executed product marketing strategies to enhance brand visibility.
- Served as reception host, providing a welcoming environment for visitors.
Customer Service Admin
Arbalest
Johannesburg, South Africa
11.2014 - 10.2016
- Managed customer queries to ensure timely resolution and satisfaction.
- Coordinated bookings and collections to optimise operational efficiency.
- Generated quotations to facilitate informed decision-making.
- Streamlined processes through efficient record keeping.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Performed administrative duties contributing towards smooth store operations.
Education
O'Levels - Academic
Rusununguko High School
Zimbabwe 01.1999 - 11.2002
GED - A'level
Trust Academy College
Harare 01.2003 - 04.2004
Diploma of Higher Education - Human Resources Management
ZDECO
Harare, Zimbabwe 01.2006 - 11.2007
Certificate of Higher Education - Business Administration
Pace College
Harare Jan 2005 - Nov 2007
Skills
- Resource management
- Resourcefulness
- Google Workspace
- Knowledge of [Software]
- Communication proficiency
- Articulate writing and speaking
- Clear messaging and concise delivery
- Strategic alliances
- Iterative learning
- Problem-solving and critical analysis
- Quantitative reasoning
- Technical expertise
- Patient support strategies
- Health management techniques
- Home care solutions
- Calm under pressure
- Problem-solving
- Communication skills
- Dementia care training
- Elderly care proficiency
- Blood pressure measurement
- Communicating with dementia patients
- Diabetes management techniques
- Adapting to patient needs
- Handling distressed patients
- Respecting cultural differences
- End-Of-Life care sensitivity
- Healthcare ethical standards understanding
- Patient dignity preservation
- Sensory impairment communication
- Personal hygiene maintenance assistance
- Patient care
- Elderly care
- Palliative Care
- Medication Administration
- Nutrition management
- Toileting and grooming
- Patient transporting
- Home care
- CPR certification
- Clinical record-keeping
- Patient mobility assistance
- Infection control procedures
- Paediatric care
- Patient temperature and respiration monitoring
- Monitoring observations
- Patient care plans
- Person-centred care plans
- First Aid
- Personal care assistance
- Documentation development
- Safeguarding knowledge
- Personal care
- Food preparation
- Care management
References
- Ray, Henry, ray@susrepairs.co.za, SUS Repairs
- Simon, Horsely, simonh@arbalest.co.za, Arbalest Pty Ltd
- Nada, Asghar, nada@rightathome.co.uk, Right At Home Maidenhead
- Hazel, Corigan, Hazel.corigan@bupa.com, Bupa St Marks
- Sophie, Purdy, SophiePurdy@bluebirdcare.co.uk, Bluebird Care
- Michael, Moorwood, moorwood46@gmail.com, Moorwood Household
- Tanaka, Shonhiwa, admin@cherrysproutscare.co.uk, Cherry Sprouts Care
REFEREES
- Ray, Henry, ray@susrepairs.co.za, SUS Repairs
- Simon, Horsely, simonh@arbalest.co.za, Arbalest Pty Ltd
- Nada, Asghar, nada@rightathome.co.uk, Right At Home Maidenhead
- Hazel, Corrigan, Hazel.corrigan@bupa.com, Bupa St Marks
- Sophie, Purdy, SophiePurdy@bluebirdcare.co.uk, Bluebird Care
- Michael, Moorwood, moorwood46@gmail.com, Moorwood Household
- Tanaka, Shonhiwa, admin@cherrysproutscare.co.uk, Cherry Sprouts Care
VOLUNTEERING
- Family Friend (Cancer), 2021-03, 2021-06, Monitoring and recording vital signs as when required,, Personal care support, Medication support, Meal preparation and feeds
- Family Friend (Stroke), 2020-08, 2020-10, Monitoring and recording vital signs as when required,, Providing personal hygiene care while maintaining patient's dignity,, Cooking and cleaning,, Supporting with prescribed gentle exercises, Checking and recording vital signs,, Assisting with medication, oral and topical, Preparing meals according to nutritionists dietary plan,, Assisting with personal hygiene care as required
PROFESSIONAL QUALIFICATIONS
- Business Analysis Diploma
- Personnel Management
- Phlebotomy
- Diploma in Nursing Skills
- Nursing Studies - Physical Examination
- Nursing in Patient Care
- Diploma in Psychiatry - Overview
- Elderly Care Assistant
- Childcare and Early Childhood Development
- Safeguarding Level 1&2
- Safeguarding Adults
- Safeguarding Children
- Dementia Care
- Stoma Care
- Catheter Care
- Manual Handling
- Person Centered Care
- Health & Safety Overview
- Enteral Peg Feed
- Learning Disability
- Autism Awareness - Oliver Mcgowan
Timeline
Night Complex Care Support
Moorwood Household
11.2024 - 01.2026
Bank Domiciliary
Bluebird Care Maidenhead
10.2024 - Current
Volunteer Support Worker
Cherry Sprouts Care Maidenhead
05.2024 - 01.2026
Night Care Assistant
Bupa St Marks Maidenhead
10.2023 - 12.2025
Bank Support Work
Right At Home
04.2022 - 09.2022
Domiciliary
Caremark Hertfordshire
02.2022 - 09.2023
Office Administrator
SUS Repairs
03.2018 - 11.2021
Sales Customer Service
M.H Alshaya Dubai
11.2016 - 02.2018
Customer Service Admin
Arbalest
11.2014 - 10.2016
Diploma of Higher Education - Human Resources Management
ZDECO
01.2006 - 11.2007
Certificate of Higher Education - Business Administration
Pace College
Jan 2005 - Nov 2007
GED - A'level
Trust Academy College
01.2003 - 04.2004
O'Levels - Academic
Rusununguko High School
01.1999 - 11.2002