Simona Gurrera
Ilminster,Somerset
Summary
Experienced professional with expertise in restaurant marketing strategies, vendor relationship management, and health and safety compliance. Demonstrates exceptional skills in communication, event planning, and efficient organisation, alongside proficiency in table booking systems and payroll scheduling. Adept at business development, staff training, menu development, and conflict resolution techniques to drive operational excellence and enhance customer satisfaction. Committed to fostering ethical practices within the restaurant industry while achieving sales growth and operational efficiency.
Overview
4
4
Languages
1
1
Certification
22
22
years of professional experience
Work history
Restaurant manager
Nuova Italia
Ilchester, Somerset
2017.01 - Current
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Ensured compliance to health and safety regulations for safe dining environment.
- Managed daily operations for smooth restaurant functioning.
- Developed relationships with suppliers for better inventory management.
- Streamlined staff rotas to optimise efficiency.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Trained new team members, enhanced service quality.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Increased table turnover rate with efficient floor management.
- Coordinated events and parties to increase restaurant revenue.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Innovated promotional strategies, raised brand awareness in local community.
- Implemented new menus, improved dining experience.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Analysed operations to improve restaurant efficiency and service levels.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Reconciled cash and credit card transactions to maintain accurate records.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Developed menus with strict cost controls to maximise restaurant profits.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Teacher's assistant
La coccinella
Palermo, Italy
2016.01 - 2016.12
- Provided support to special needs students for improved integration into mainstream classes.
- Prepared classroom materials for effective teaching sessions.
Assistant teacher
La coccinella
Palermo, Italy
2015.01 - 2015.03
- Contributed ideas for extracurricular activities to enhance overall student experience at school.
- Maintained open communication with parents about their child's progress and behaviour.
Assistant teacher
La coccinella
Palermo, Italy
2014.06 - 2014.12
- Helped maintain school records accurately and confidentially.
- Ensured cleanliness and hygiene standards in the classroom environment at all times.
Manager
Matahari | Bagheria via Dante
Palermo, Italy
2013.06 - 2014.06
- Coordinated cross-departmental collaboration for improved workflow.
- Managed team dynamics by implementing conflict resolution strategies.
- Boosted department efficiency by streamlining operational processes.
Shop assistant
Bakery
Palermo, Italy
2012.01 - 2012.05
- Conducted price checks at request of customers for clear communication on cost.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
Waitress
Bellevue bar
Palermo, Italy
2009.06 - 2009.11
- Enhanced guest satisfaction through attentive and prompt service.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
SEN Nanny
Private
Palermo, Italy
2008.05 - 2008.08
- Implemented bedtime routine effectively resulting in peaceful nights.
- Encouraged children's creativity through imaginative play leading to development of self-expression.
- Administered first aid treatments when necessary, prioritising child safety at all times.
- Assumed total responsibility of home during parents' absence demonstrating trustworthiness.
Secretary assistant
Ford
Palermo, Italy
2007.05 - 2007.10
- Monitored office supplies regularly avoiding any shortage or disruption in work flow.
- Handled telephone calls professionally, directing them appropriately for resolution of enquiries swiftly .
Shop assistant
Original Marines
Palermo, Italy
2006.04 - 2006.11
- Handled cash register efficiently, ensuring accurate transactions.
- Greeted every customer warmly, promoting friendly atmosphere.
Shop assistant
MAX MARA
Palermo, Italy
2005.03 - 2005.11
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Managed stock levels on shop floor for continuous product availability.
Shop assistant
Orinal Marines
Palermo, Italy
2004.04 - 2004.10
- Promoted sales and special promotions to increase store revenue.
- Maintained clean, appealing shop environment for comfortable shopping experience.
Education
Diploma of Higher Education -
Liceo linguistico Regina Margherita
Via Valperga Caluso, ItalySkills
- Restaurant marketing strategies
- Vendor relationship
- Restaurant ethics understanding
- Communication excellence
- Efficient organiser
- Event planning prowess
- Table booking system operation
- Health and Safety Compliance
- Sales techniques
- Business development
- Staff training
- Conflict resolution techniques
- Menu development
- Payroll and scheduling
Languages
English
Proficient (C2)
A1
Italian
Native
A1
French
Intermediate
B1
Spanish
Intermediate
B1
Certification
- British Citizen
- Certification : Cambridge C1 Advanced
- Full UK Driving Licence
Timeline
Restaurant manager
Nuova Italia
2017.01 - Current
Teacher's assistant
La coccinella
2016.01 - 2016.12
Assistant teacher
La coccinella
2015.01 - 2015.03
Assistant teacher
La coccinella
2014.06 - 2014.12
Manager
Matahari | Bagheria via Dante
2013.06 - 2014.06
Shop assistant
Bakery
2012.01 - 2012.05
Waitress
Bellevue bar
2009.06 - 2009.11
SEN Nanny
Private
2008.05 - 2008.08
Secretary assistant
Ford
2007.05 - 2007.10
Shop assistant
Original Marines
2006.04 - 2006.11
Shop assistant
MAX MARA
2005.03 - 2005.11
Shop assistant
Orinal Marines
2004.04 - 2004.10
Diploma of Higher Education -
Liceo linguistico Regina Margherita