Simon Mullins

Load vehicle in the morning in the order of delivery schedule,

Deliver catering and janitorial goods to customers around London and surrounding areas accurately and in a timely safe manor, whilst maintaining good customer service in a professional way.

• Coordinated and managed allocation of drivers and vehicles via a daily rota guaranteeing efficient, accurate deliveries.
• Assisted with employee relations issues, general management of the drivers and fleet vehicles,
• Keeping up to date with the current legislations, vehicle service inspections and drivers tachographs.
• Kept all company logs and records updated, recording daily details of work performed.
• Working along with warehouse and sales office on a daily basis to fulfil customer orders.
• Strategically planned delivery runs and routes to maximise available resources.
• Dealing with ad-hoc delivery requests with the use of external freight companies and local couriers such as pallet network.
• Communicating with customers to advise on delayed or change in scheduled deliveries and producing POD's upon request.

• Processed purchases and sales orders promptly.
• Followed up on sales quotes and potential leads within target timeframes.
• Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
• Completed administrative duties promptly and to meet company standards.
• Handled inbound queries by phone, email and in person.
• Coordinated sales activities with effective communication between sales teams and clients.
• Updated CRM systems with accurate customer information to enhance sales tracking.
• Taking care of customer returns and credits.
• Customer service given to high standard via phone, email and trade counter.

• Applied quality checks on equipment to gauge and solve problems.
• operating guillotine machines to exceed daily production targets.
• Monitored machine function and performance, quickly diagnosing malfunctions to reduce operational downtime.
• Kept machinery well-maintained in line with safety regulations.

• Handled new products and returns in line with company procedure.
• Completed work orders and packing slips with accuracy.
• Loaded picked orders onto van.