Tam Keenan
Carluke
Summary
Transport management professional with proven expertise in optimizing logistics for major corporations. Achievements include consistent attainment of KPI and OTIF targets through effective process improvements. Strong focus on team collaboration and individual development enhances overall performance. Highly organized in vehicle maintenance planning and driver training, ensuring compliance and operational efficiency.
Overview
21
21
years of professional experience
Work History
Night transport shift manager
Evri
Motherwell
01.2026 - Current
- Planned driver waves for palletised parcel routes to sub-depots across Central Scotland.
- Coordinated staff requirements using volume forecasts for employed and agency drivers.
- Completed driver behaviour checks and documented outcomes to meet health and safety requirements.
- Analysed site delivery KPIs for day and night operations, recording issues and totals.
- Resolved delivery blockers quickly and introduced process changes for efficiency and cost control.
- Monitored daily transport performance against time windows for final mile delivery.
Career Break
04.2025 - 01.2026
- Revitalized career focus through structured pause and proactive professional re-entry planning.
Transport Manager
Cleveland Cable
Glasgow
01.2024 - 04.2025
- Manage transport operations across Glasgow branch and deliver throughout Scotland daily.
- Lead 12 drivers and 3 office staff to meet customer timelines.
- Coordinate branch accreditation, progressing from bronze to silver standards.
- Conducted regular safety audits and risk assessments to comply with legal and company standards.
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
- Managed delivery schedules by assigning transport routes to staff and organising delivery times.
- Managed fleet operations, scheduling maintenance and repairs to minimise downtime and maintain efficiency.
- Developed strong working relationships with colleagues across business at all levels to communicate transport department requirements and needs.
- Oversaw compliance with transport legislation, maintaining records for inspections and licenses.
- Resolved logistical issues promptly, minimising disruption to services and maintaining high levels of customer satisfaction.
- Carried out administration duties, including record management, client correspondence and taking bookings.
- Reviewed and updated transport policies and procedures, ensuring alignment with current regulations.
- Established key performance indicators for the transport department, monitoring progress and making adjustments as necessary.
Regional Transport Manager
Cazoo
Grangemouth
11.2020 - 10.2023
- Managed 4 hubs across Scotland and the North East of England daily.
- Planned routes, scheduled maintenance, and coordinated driver recruitment and training.
- Handled customer complaints and issues, arranging contingency planning as risks surfaced.
- Managed a team of drivers, motivating and leading them to achieve departmental targets and objectives.
- Updated clients on transport time, order process and promptly reporting delays when required.
- Directed daily operations to achieve maximum efficiency and productivity.
- Coordinated transport schedules and routes, optimising for time and fuel efficiency across the fleet.
- Developed strong working relationships with colleagues across business at all levels to communicate transport department requirements and needs.
- Resolved logistical issues promptly, minimising disruption to services and maintaining high levels of customer satisfaction.
- Managed fleet operations, scheduling maintenance and repairs to minimise downtime and maintain efficiency.
- Analysed transport data to identify trends, making strategic decisions to enhance operational performance.
- Negotiated contracts with suppliers and service providers, securing cost-effective solutions for the transport department.
Transport Supervisor
Krispy Kreme
Glasgow
07.2017 - 11.2020
- Managed team of 10 drivers and 5 vehicles for daily fresh deliveries.
- Delivered to company branded stores and other vendors, including supermarket display cabinets.
- Handled customer issues daily and completed on-site risk assessments for new locations.
- Created contingency plan for vehicle breakdowns or staffing problems to meet schedules.
- Developed strong working relationships with colleagues across business at all levels to communicate transport department requirements and needs.
- Directed daily operations to achieve maximum efficiency and productivity.
- Established effective communication channels with drivers, facilitating prompt reporting of issues and feedback.
- Oversaw loading and unloading processes, ensuring accurate and damage-free delivery of goods.
Vehicle base supervisor
Reliance/G4s
Glasgow
09.2005 - 05.2017
- Manage staff and vehicles to transport custodial cases within justice schedules.
- Issue vehicles and deliver route briefings to operational staff during each shift.
- Conduct vehicle checks and handle daily tasks to keep services running.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
Education
Skills
- License management
- International management CPC
- CPD - CPC refresher 2026
- Silver management
- People management
- Communication skills
- Customer service
- Rota and route management
- Fleet oversight
- Computer literacy
- Analytical skills
- KPI and OTIF management
- Telematics expertise
- Transportation legislation knowledge
- Negotiation and communication
- Effective communication
- Purchase order processing
- Recruitment strategies
- Training development
- Root cause analysis
- Contingency planning
- Budget oversight
- Time management
- Negotiation skills
- Transport Management CPC
- Logistics software use
- Relationship-building
- Customer engagement
- People Management
- Customer focus
- Supplier relationship management
- Coordination
- Vehicle inspection and maintenance
- Risk Management
- Regional location knowledge
- Communication proficiency
- Operational fleet compliance
- Route optimisation expertise
- Records management
- Fleet maintenance oversight
- Health and Safety Compliance
- Operators Compliance Risk Score (OCRS) improvement
- Performance monitoring
- Transportation management systems
- Excel proficiency
- Fuel efficiency maximisation
- Training and Development
Timeline
Night transport shift manager
Evri
01.2026 - Current
Career Break
04.2025 - 01.2026
Transport Manager
Cleveland Cable
01.2024 - 04.2025
Regional Transport Manager
Cazoo
11.2020 - 10.2023
Transport Supervisor
Krispy Kreme
07.2017 - 11.2020
Vehicle base supervisor
Reliance/G4s
09.2005 - 05.2017