Simon Easter
Durham,United Kingdom
Summary
Experienced hospitality professional with a strong foundation in time management, bar operation, and catering supervision. Demonstrates expertise in hospitality law and cultural sensitivity, ensuring compliance with housekeeping standards and health and safety regulations. Skilled in front-of-house management, conference and event planning, supported by food hygiene certification. Committed to enhancing guest experiences through culinary understanding and meticulous event execution.
Overview
22
22
years of professional experience
Work history
Hospitality Manager
Durham County Council
Durham, Durham
2009.09 - Current
- Monitor budget expenditure to maintain financial control.
- Oversaw restaurant maintenance, ensured a clean and safe environment for guests.
- Cultivated teamwork amongst staff, boosted morale.
- Maintained high levels of cleanliness by implementing strict cleaning schedules.
- Ensured compliance with local health regulations for safe operation.
- Supervise front-of-house operations, ensured top-quality customer service.
- Handled difficult customer situations, restored guest satisfaction.
- Coordinated event planning, delivered successful functions and celebrations.
- Manage supplier relationships for better product quality.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Adhere to company policies and brand standards to support outstanding guest experiences.
Kitchen Porter
Direct Recruitment
Durham, Durham
2008.10 - 2012.06
- Removed rubbish, kept bin area clean and orderly.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Actively contributed towards keeping cooking areas pest-free through regular cleaning duties.
- Kept a safe working environment by following all health and safety regulations.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Worked under pressure during peak times without compromising on quality of work delivered.
- Unloaded deliveries, stored items properly for easy accessibility.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Assisted chefs in food preparation for efficient meal service.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Assisted in stock rotation tasks; maintained accurate inventory count.
Bar manager
Iguana Bar
Manchester, Greater Manchester
2004.01 - 2008.10
- Coordinated events at the venue, leading to increased bookings.
- Negotiated supplier contracts for better pricing and improved product quality.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Trained new staff on customer service protocols to enhance guest experience.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Built loyal customer base by creating welcoming environment with top quality service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Reconciled cash and credit card transactions to maintain accurate records.
Skills
- Time management expertise
- Hospitality law familiarity
- Bar operation
- Catering supervision
- Cultural sensitivity awareness
- Culinary understanding
- Housekeeping standards enforcement
- Health and safety training
- Food hygiene training
- Front-of-house management
- Conference and event planning
- Event planning
- Food Hygiene Certification
Timeline
Hospitality Manager
Durham County Council
2009.09 - Current
Kitchen Porter
Direct Recruitment
2008.10 - 2012.06
Bar manager
Iguana Bar
2004.01 - 2008.10