SHAHEDABIBI SHAIKH
London,United Kingdom
Summary
Seasoned professional with a strong background in leadership, customer relations, and operations management. Skilled in staff training and front desk operations, consistently enhancing guest experiences through effective time management and hotel management software. Dedicated to driving organizational success and improving operational efficiency.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Hospitality manager
Receptionist
Vadodara, India
2018.11 - 2022.09
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Stored cash floats and delivered secure banking procedures.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Education
Master of Business Administration - General management
University of Wales Trinity Saint David
London, United Kingdom 2023.02 - 2024.02
Bachelor of commerce - commerce
THE MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
Vadodara, India 2017.04 - 2020.04
12th HSC (Higher Secondary Certificate) - Commerce
M.E.S GIRLS HIGH SCHOOL
Vadodara, India 2016.06 - 2017.03
10th GBSC (Gujrat Board Secondary Certificate) -
M.E.S GIRLS HIGH SCHOOL
Vadodara, India 2014.06 - 2015.03
Skills
- Leadership
- Customer relations
- Operations management
- Staff training
- Front desk operations
- Guest experience improvement
- Time management expertise
- Hotel management software operation
- Leadership aptitude
LANGUAGES
Advanced
Fluent
Hindi
Fluent
Timeline
Master of Business Administration - General management
University of Wales Trinity Saint David
2023.02 - 2024.02
Hospitality manager
Receptionist
2018.11 - 2022.09
Bachelor of commerce - commerce
THE MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
2017.04 - 2020.04
12th HSC (Higher Secondary Certificate) - Commerce
M.E.S GIRLS HIGH SCHOOL
2016.06 - 2017.03
10th GBSC (Gujrat Board Secondary Certificate) -
M.E.S GIRLS HIGH SCHOOL
2014.06 - 2015.03