Edward Phillips
Bude,Cornwall
Summary
Ambitious Hospitality Manager apprentice with a Level 4 qualification in progress. Recent A-levels in Economics, Psychology, and Media Studies cultivated strong analytical, teamwork, and time management skills. Expertise in audience engagement enhances communication and marketing strategies.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Hospitality Manager
Falcon Hotel
09.2023 - Current
- Progressed from runner to host, receptionist, and events organiser, enhancing service delivery and guest satisfaction.
- Developed strong skills in EPOS and property management software, optimising reservations and improving system integration.
- Strengthened teamwork, time management, and communication skills through hands-on experience across departments, including maintenance and bar operations.
- Completed the Level 4 Hospitality Management Apprenticeship specialising in front office.
Shop Assistant
Londis
07.2020 - 08.2023
- Operated EPOS system for sales transactions and monitored stock levels.
- Supported team in stock management through effective shelf stacking and stock rotation.
- Acquired foundational skills in business operations.
Education
Level 4 Qualification - Hospitality Manager | Specialising within front office
Hit Training | Falcon Hotel
CornwallA-level - Psychology, Economics, Media
Budehaven Sixth Form
CornwallBTEC Level 3 National Foundation Diploma - Media
Budehaven Sixth Form
CornwallGCSEs - English, Mathematics, Science, Business & Economics, Drama, Geography, Spanish
Woolmer Hill
SurreySkills
- EPOS system operation
- Property management
- Reservations management
- Software integration
- Event management
- Event coordination
- Customer relationship management
- Complaint resolution
- Organisational skills
- Time management
- Team collaboration
- Effective communication
- Hospitality expertise
Hobbies
- Photography, I recently invested in a Lumix FZ200 to broaden my creative interests in photography. Since having the camera, I've been able to capture a wide range of photos, and it has motivated me to get out more and explore more picturesque areas.
- Lighting & Sound Design, I have always taken an interest in the lighting and sound design industry within music festivals, theatre and production. I'm constantly learning different softwares and how rigs should be set up to optimise the best viewing experience for clients. Having many opportunities within School, College and personal connections has allowed me to put on different events and work with those putting on larger events.
Accomplishments
- Bronze Duke of Edinburgh Award
- Silver Duke of Edinburgh Award
- Gold Duke of Edinburgh Award
Certification
- Action Counters Terrorism (ACT) Awareness
- First aid at work
- Digital skills: Social Media
- 4Skills Work Experience
Timeline
Hospitality Manager
Falcon Hotel
09.2023 - Current
Shop Assistant
Londis
07.2020 - 08.2023
Level 4 Qualification - Hospitality Manager | Specialising within front office
Hit Training | Falcon Hotel
A-level - Psychology, Economics, Media
Budehaven Sixth Form
BTEC Level 3 National Foundation Diploma - Media
Budehaven Sixth Form
GCSEs - English, Mathematics, Science, Business & Economics, Drama, Geography, Spanish
Woolmer Hill