Technical Support Officer
Motorola
East Kilbride, South Lanarkshire
1994.12 - 2005.11
- Trained and mentored support staff to provide exceptional customer service and swift resolution.
- Tracked team performance to provide feedback and status reports to management.
- Produced daily, weekly and monthly reports to increase team productivity.
- Utilised ticketing system to track timeline and resolution of problems.
- Observed performance of hardware and software to maintain functionality and reliability.