Technical Support Officer
Motorola
East Kilbride, South Lanarkshire
12.1994 - 11.2005
- Trained and mentored support staff to provide exceptional customer service and swift resolution.
- Tracked team performance to provide feedback and status reports to management.
- Produced daily, weekly and monthly reports to increase team productivity.
- Utilised ticketing system to track timeline and resolution of problems.
- Observed performance of hardware and software to maintain functionality and reliability.