James McGreachan
Whitegate,Wrexham
Summary
Dedicated professional with a strong commitment to customer service excellence and client relationship management. Demonstrates effective coordination and stress management techniques, ensuring punctuality and safe driving practices. Skilled in technical troubleshooting, data analysis, and quality assurance, complemented by computer literacy and resourcefulness. Adept at inventory management and control, equipment maintenance, multitasking, and manual handling. Career goals include leveraging skills in effective communication and flexible approach to enhance operational efficiency in a dynamic environment.
Overview
35
35
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Private hire taxi driver
Apollo Taxi
Wrexham, Clwyd
2023.01 - 2026.02
- The day to day transporting of customer from various areas to there designated destination
- Demonstrated knowledge of local routes for efficient journey times.
- Managed difficult driving conditions calmly for passenger reassurance.
- Maintained cleanliness of vehicle, enhancing passenger comfort.
Van Driver
Euro car Parts
Wrexham, Clwyd
2021.01 - 2023.01
- My duties within this company were the delivery of automotive parts to small garages and national companies and general warehouse duties.
- Also cash handling from paying customers and general maintenance of company vehicles.
- Delivered goods on time by following optimal routes and maintaining vehicle condition.
- Kept accurate records of mileage, fuel costs and expenses for accountability purposes.
- Followed all driving regulations for safety assurance on the road.
- Checked vehicle before each trip to ensure mechanical issues were identified early.
Private hire taxi driver
Apollo Taxi
Wrexham, Clwyd
2017.07 - 2021.08
- The day to day transporting of customer from various areas to there designated destination
- Handled cash transactions accurately, promoting financial integrity.
- Demonstrated knowledge of local routes for efficient journey times.
- Managed difficult driving conditions calmly for passenger reassurance.
- Remained alert during long shifts, ensuring optimal driving standards.
- Established trust with passengers through professional and courteous conduct.
Mobile Cleaner
Vanguard Cleaning
Wrexham, Clwyd
2014.01 - 2017.07
- My duties consist of cleaning and maintaining the stairwells for Wales and West Housing Association within the Wrexham area.
- Reporting any problems and issues back to the housing officer in charge.
- Conducted routine inspection post-cleaning, verifying attention to detail and thoroughness in tasks completed.
- Enhanced customer satisfaction with meticulous attention to detail in cleaning tasks.
- Employed deep-cleaning techniques on hard-to-reach areas, ensuring comprehensive sanitation.
- Delivered prompt service for client convenience by adhering to strict schedules.
- Kept track of inventory levels for timely ordering of cleaning supplies.
- Used environmentally friendly cleaning products, promoting a sustainable work environment.
- Disposed waste materials responsibly after each job, contributing towards cleaner surroundings.
Security Officer
B&M Bargains
2012.01 - 2014.12
- Responsible for the prevention and detection of criminal activities within the store, CCTV Operations, drawoffs and maintaining overall security of the premises.
- Coordinated with other officers on shift changes smoothly and effectively.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Patrolled premises regularly, contributing to a safe work environment.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
Loss Prevention Manager
TJ Hughes
2010.01 - 2012.12
- Responsible for CCTV Operations, Stock Loss Action Plans, KPI reports, drawoffs and cash office security.
- Safe checks and maintaining overall security of the premises.
- Established systematic store audits, improving overall security measures.
- Deployed effective internal controls which led to a decrease in employee-related theft incidents.
- Trained new hires on company's loss prevention policy as part of their induction process.
- Developed training programmes for staff to enhance awareness of theft and fraud.
- Evaluated effectiveness of existing loss prevention policies; suggested amendments where necessary for better results.
- Reduced shoplifting incidents by implementing comprehensive loss prevention strategies.
- Streamlined reporting procedures, enhancing efficiency in documenting loss prevention incidents.
- Conducted thorough investigations into suspected thefts, leading to increased recovery of stolen goods.
- Liaised with store management regularly for updates on loss prevention efforts and outcomes.
- Provided guidance on best practices in merchandise protection, minimising opportunity for shoplifting activity.
- Promoted a culture of integrity amongst staff members through regular team briefings and communication channels that encouraged openness and honesty regarding issues related to theft or fraud.
- Managed the deployment of CCTV cameras, ensuring maximum coverage of retail space.
- Implemented stringent cash handling procedures resulting in reduced cash discrepancies at tills.
- Monitored CCTV for cases of internal and external theft.
- Prevented difficult situations from escalating through calm and professional control.
- Protected visitors, customers and staff from verbal and physical abuse.
Loss Prevention Officer
Debenhams
2008.01 - 2009.12
- My duties consisted of CCTV Operations, Stock Loss Action Plans, drawoffs and cash office security.
- I was also the nominated key holder.
- Trained staff on safety procedures to minimise losses.
- Fostered a culture of awareness; made staff vigilant about shoplifting threats.
- Mitigated risk by developing comprehensive loss prevention strategies.
- Liaised with store management, ensured implementation of security protocols.
- Conducted thorough investigations to identify and address theft instances.
- Performed undercover operations as required ; thwarted numerous shoplifting attempts.
- Managed surveillance equipment, improved overall security levels.
- Ensured safe environment with regular patrol of premises.
- Identified suspicious activities through diligent observation; prevented potential thefts.
- Achieved reduction in losses by implementing stringent check-out procedures.
- Worked closely with retail teams, contributed towards loss prevention goals.
- Enforced company's policies strictly; curbed violation-related losses.
- Collaborated with law enforcement agencies for effective crime prevention.
- Deescalated volatile situations whilst ensuring personal and public safety.
- Detected fraudulent transactions at point-of-sale systems; deterred financial losses.
- Responded promptly to alarms for immediate threat assessment and resolution.
- Reviewed CCTV footage regularly to detect any unusual activity.
- Monitored CCTV for cases of internal and external theft.
- Protected visitors, customers and staff from verbal and physical abuse.
- Maintained Daily Occurrence Book (DOB), documenting relevant daily operational information.
- Escorted unwelcome persons off property without interrupting flow of daily operations.
- Employed reporting tools to report security incidents in line with policy and procedures.
- Implemented local crime reduction strategies, resulting in fewer incidents of shoplifting.
- Prevented difficult situations from escalating through calm and professional control.
- Deterred, detected and investigated stock loss at every level.
- Identified potential risks and took action to mitigate threats with focus and alertness.
- Identified high risk areas and implemented targeted visual deterrents.
Personal Carer
Wife
Wrexham, Clwyd
1998.01 - 2008.12
- During this time I was a full time Carer for my wife.
- Transporting wife to and from appointments facilitated access to necessary services.
- Assisted with personal hygiene tasks to maintain cleanliness and dignity.
- Assisted with shopping errands; ensured availability of essential items at all times.
- Delivered personalised care tailored to the wife's needs, enhanced comfort level.
Injection moulding Production Supervisor
Autothane Ltd
Wrexham, Clwyd
1996.01 - 1998.12
- I was responsible for providing leadership and guidance to the moulding department to ensure production schedules and inventory needs were met.
- I had daily meetings with staff to communicate priorities and review the previous day’s production, documenting the receipt, issue and storage of all stockroom component parts, evaluating performance of moulding personnel, and recommending and implementing process improvements.
- Managed inventory effectively reducing storage costs whilst ensuring availability of necessary materials.
- Optimised workflow to enhance production efficiency using lean manufacturing principles.
- Handled unexpected problems swiftly, minimising disruption to the production schedule.
- Managed team members, leading to improved performance and morale.
- Upheld company policies strictly, fostering a respectful and professional workplace environment.
- Coordinated material procurement, resulting in timely delivery for production needs.
- Executed daily production plans successfully meeting project deadlines consistently.
- Ensured quality control by conducting regular inspections of production line.
- Monitored equipment performance regularly, maintaining optimal operation conditions at all times.
Warehouse Supervisor
Maelor Contract Systems
1991.01 - 1996.12
- I oversaw staff and operations while maintaining appropriate inventory levels by scheduling efficient shipping and receiving of freight.
- This involved coordination and rotation of stock to allocate space.
- I was also responsible for ensuring quality and safety standards were followed by employees.
- Maintained warehouse layout and organisation for maximum efficiency.
- Enhanced logistic processes with accurate record keeping system.
- Tracked supply chain movements to prevent bottlenecks or delays.
- Evaluated performance metrics to improve warehouse operations.
- Trained new employees, resulting in better job proficiency and productivity.
- Implemented waste reduction initiatives, promoting environmental sustainability.
- Oversaw loading and unloading processes, ensuring safe handling of goods.
- Managed end-of-day clean-up operations, maintaining a tidy working environment.
- Coordinated incoming goods, ensuring accuracy in inventory management.
- Improved stock control systems, resulting in reduced discrepancies during audits.
- Facilitated communication amongst team members for improved work relations.
- Resolved operational issues promptly, minimising disruptions in workflow.
- Improved warehouse layout to maximise storage space.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Monitored warehouse safety and swiftly resolved hazards.
Education
GCSEs - English, Maths, Art, Geography and Woodwork
Kirkintilloch High School
Kirkintilloch, East Dunbartonshire 1980.09 - 1984.03
Scottish Qualifications Certificate - Spreadsheet, Electronic and database
Falkirk ITEC
Falkirk 1985.01 - 1987.12
Skills
- Passionate commitment
- Patient attitude
- Effective coordination
- Stress management techniques
- Safe driving practices
- Flexible approach
- Customer service excellence
- Client Relationship Management
- Punctuality
- Computer literacy
- Effective communication
- Technical troubleshooting
- Data analysis
- Quality Assurance
- Inventory management
- Inventory control
- Resourcefulness
- Equipment Maintenance
- Multitasking
- Manual handling
Certification
I have both my Car and motorcycle licences.
Previous fork truck driving experience
Training course in Developing Customer Service Skills
Evac-Chair Training
Affiliations
- Watching Rugby and motorsports
- Going to the Cinema
- And playing with my grandchildren
- I enjoy socialising through online activities e.g. gaming and chat programs
References
References available upon request.
Timeline
Private hire taxi driver
Apollo Taxi
2023.01 - 2026.02
Van Driver
Euro car Parts
2021.01 - 2023.01
Private hire taxi driver
Apollo Taxi
2017.07 - 2021.08
Mobile Cleaner
Vanguard Cleaning
2014.01 - 2017.07
Security Officer
B&M Bargains
2012.01 - 2014.12
Loss Prevention Manager
TJ Hughes
2010.01 - 2012.12
Loss Prevention Officer
Debenhams
2008.01 - 2009.12
Personal Carer
Wife
1998.01 - 2008.12
Injection moulding Production Supervisor
Autothane Ltd
1996.01 - 1998.12
Warehouse Supervisor
Maelor Contract Systems
1991.01 - 1996.12
Scottish Qualifications Certificate - Spreadsheet, Electronic and database
Falkirk ITEC
1985.01 - 1987.12
GCSEs - English, Maths, Art, Geography and Woodwork
Kirkintilloch High School
1980.09 - 1984.03