Simeon Cassidy
Carrigaline,Ireland
Summary
A dedicated customer service agent and team player with keen interest in Information Technology. Possesses strong problem-solving skills and collaborative mindset. Aims to contribute to innovative IT projects and drive technological progress.. Proficient in managing customer relationships through CRM systems and adept at multitasking under pressure. Holds a full clean Irish driving licence and possesses strong communication skills, complemented by basic proficiency in Irish and Spanish. Committed to delivering exceptional service while maintaining calmness and empathy in challenging situations.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service advisor
Abtran
CORK, CORK
2025.10 - 2026.04
- Taken over 4000 calls since start date
- Assisted customers with inquiries regarding RSA services.
- Communicated effectively with clients through verbal and written means.
- Listened actively to identify customer needs and provide appropriate solutions.
- Utilised multiple IT systems for data entry and management.
- Managed time efficiently to handle calls within set timeframes.
- Ensured high levels of detail and accuracy in all interactions.
- Demonstrated patience and resilience under pressure.
- Collaborated with team members to enhance service delivery.
Tier 3 engineering tech support-VC CX team intern
Logitech Cork
Cork, Cork
2025.02 - 2025.04
- Setting up meetings with microsoft teams and zoom
- Customer service problem solving with products
- Using Labs to replicate common problems
Education
Leaving Certificate - 2nd Level education
Edmund Rice College
Carrigaline 2019.09 - 2024.06
COMPTIA TECH+
2026.01 - 2026.03
IT
COMPTIA A+
Skills
- Microsoft Office Suite and Adobe Creative Suite
- Customer service expertise
- Data entry accuracy
- Communication proficiency
- Customer relationship management
- Empathy and patience
- Calmness under pressure
- Multitasking efficiency
- Telephone etiquette
- Basic Irish and Spanish proficiency
Certification
- 2026 CompTIA tech+ completed and certified
- 2025 Introduction to computer vision certificate completed
- 2026 Comptia A+ currently studying
- 2025 Abtran Customer service training for the RSA account
- 2026 Customer service training for the NCS pobal account
ADDITIONAL INFORMATION
Languages: Fluent English, Basic Irish, Basic Spanish
Accomplishments
Won €1000 for MTU entrance exam,also won many competition around Ireland including Feis Ceoil.I have also been on a year on year scholarship in the MTU school of Music for 8 years in piano.
Affiliations
- Beginner Golfer of about 4 months-self taught.Im an Active Basketball player that takes part in weekly scrimmages.Also currently competing in a 7-aside tag rugby tournament weekly.
Timeline
COMPTIA TECH+
2026.01 - 2026.03
Customer Service advisor
Abtran
2025.10 - 2026.04
Tier 3 engineering tech support-VC CX team intern
Logitech Cork
2025.02 - 2025.04
Leaving Certificate - 2nd Level education
Edmund Rice College
2019.09 - 2024.06
IT
COMPTIA A+