Ibrahim Sambo

• Processing customer orders & communicating conformation by return
• Confirming orders dispatched by our production team daily
• Invoicing customers
• Ensuring customer queries and dealt with and responded to in a timely manner
• Working with and supporting other functions within the Joii Foodservice division of New England Seafood
• Reporting to a Customer Service Team Leader
• Working as a team with colleagues on the Customer Service Desk
• The Service Desk operates 6am till 8pm and lines are open to customers 8am to 8pm 7 days a week, and all advisors work shift patterns

• Review of customer payment and post to respective account for Gambia,Cape Verde, Guinea, SLBC and Ghana.
• Cash or cheque receipting for Gambia, Cape Verde, Guinea, SLBC, and Ghana.
• Application of payments/empties credits to invoices for all countries.
• Miscellaneous invoicing for all countries
• Customer Sales invoicing and settlement for all countries.
• Reconcile General ledger accounts on monthly basis.
• Reporting key performance indicators on defined time lines
• Resolve or escalate issues of customer accounts and information.
• Preparation of Aged receivable report for Cape Verde, Gambia, Sierra Leone, Guinea and Ghana.
• Provision for bad debt report at the end of every month for Cape Verde, Gambia, Sierra Leone, Guinea and Ghana.
• Customer credit utilisation report for Cape Verde, Sierra Leone, Guinea, Gambia and Ghana.
• Load Status Report for all Countries on daily basis.

• Preparation of daily settlement report from the BonPc by explaining the salesmen variances (shortages and overages) and the way forward. This report is sent to the Internal Control Manager and copy the Plant Director, the Audit Manager and the Regional Sales Manager
• Preparation of daily stock losses report and sent to the Plant Manager. This includes breakages and shortages at Production and Warehouse.
• Preparation of daily fuel variance report to the Plant Manager with a copy to the Material and Distribution Manager for immediate action.
• Consolidating all losses (breakages, shortages, chipped/scuffed bottles) and measure it as a percentage of monthly sale/production. Again, reconcile my figures with accounts records before the final report. This report is sent to the Audit Manager for final review for the purpose of the incentive bonus/annual bonus.
• Reconcile daily RGB sampling with DHL receipts and question any variances if any
• Analyse daily production rejects and forward the report the Plant Director and a copy to the production Manager for immediate action..

As L.M.C I basically work on loads that leave the plant as well as the loads that arrive at the plant. These are classified in three specific duties on three categories, the classification is as follows: Outloads, In-loads and shipment while the categories are the persons we serve.

Out-load (Load documents leaving the plant)

• On BonPc, I check out and check in the activity route of the particular load ready go out of the plant. These check out are usually done for the key account and MDO/MDCs categories.
• Activity routes are usually created for all the loads that returns to the plant but specifically, MDO/MDCs on their return to the plant after delivery of a load. On BonPc, after creating the route, I check out as well as check in that particular load for it to be received at the respective department.

This is used to keep track or record of all the details of each and every transaction on daily basis:

• The name of the route
• The vehicle numbers
• The document number (invoice number)
• The quantity of the loads.
• The time which the loads is taken out.
• The product types