Sienna Cookson
North East Lincolnshire,England
Summary
Dedicated employee with experience in customer service and hospitality environments and knowledge in Applied Psychology, Criminology and Performing Arts which has helped to improve my communication and organisation skills. Further skills in mentoring and teamwork, with the ability to support and motivate individuals to achieve their goals and deadlines. Combination of practical experience and academic understanding of managing responsibilities, working under pressure and building relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Front of house team member
The Coach House
Grimsby, North East Lincolnshire
2026.05 - Current
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Established rapport with regular diners, fostering a loyal client base.
- Assisted guests with queries or requests for optimal guest experience.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Facilitated positive dining experiences by providing excellent customer service.
Kitchen staff member
Pudding Co Grimsby
Grimsby, North East Lincolnshire
2024.08 - 2026.05
- Inventoried supplies, minimising unnecessary costs on overstocking ingredients.
- Followed health and safety guidelines, ensuring a safe work environment.
- Adapted quickly to new recipes and techniques for improved menu variation.
- Improved kitchen flow by maintaining a clean and organised workspace.
- Delivered excellent customer service with understanding dietary requirements.
- Assisted in food preparation for enhanced meal quality.
- Ensured smooth service with effective communication skills.
- Demonstrated teamwork by assisting fellow staff during peak hours.
- Managed time effectively during busy periods for optimal productivity.
- Multi-tasked efficiently to meet strict deadlines.
Performing Arts Volunteer
Pauline Quirke Academy
Cleethorpes, North East Lincolnshire
2025.08 - 2025.08
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Served audience with drinks and food.
- Guided the children in the performance to effectively prepare for the show with their costumes and vocal warm ups.
- Help with the technical side of the show.
- Organise necessary props.
- Help staff to choreograph dances and to finalise vocal skills for the performers.
Education
GCSEs - English Language
Beacon Academy
Cleethorpes, North East Lincolnshire 09/2019 - 08/2024
GCSEs - English Literature
Beacon Academy
GCSEs - Mathematics
Beacon Academy
GCSEs - Double Science
Beacon Academy
GCSEs - History
Beacon Academy
GCSEs - Drama
Beacon Academy
GCSEs - Music
Beacon Academy
GCSEs - Sports Studies
Beacon Academy
A-Levels - Applied Psychology
Franklin Sixth Form College
09/2024 - 08/2026
A-Levels - Criminology
Franklin Sixth Form College
A-Levels - Performing Arts
Franklin Sixth Form College
Skills
- Communication proficiency
- Insight into mental health
- Knowledge of Applied Psychology content
- Critical thinking skills
- Patience and encouragement skills
- Able to provide constructive feedback
- Strong empathy
- Confidence building
- Time management
- Organisation of learning materials and recourses
- Reliability
- Teamwork
- Problem Solving
Certification
I have gained a Royal School of London award at a Grade 4 Merit for Musical Theatre at the Pauline Quirke Academy.
Timeline
Front of house team member
The Coach House
2026.05 - Current
Performing Arts Volunteer
Pauline Quirke Academy
2025.08 - 2025.08
Kitchen staff member
Pudding Co Grimsby
2024.08 - 2026.05
GCSEs - English Language
Beacon Academy
09/2019 - 08/2024
A-Levels - Applied Psychology
Franklin Sixth Form College
09/2024 - 08/2026
GCSEs - English Literature
Beacon Academy
GCSEs - Mathematics
Beacon Academy
GCSEs - Double Science
Beacon Academy
GCSEs - History
Beacon Academy
GCSEs - Drama
Beacon Academy
GCSEs - Music
Beacon Academy
GCSEs - Sports Studies
Beacon Academy
A-Levels - Criminology
Franklin Sixth Form College
A-Levels - Performing Arts
Franklin Sixth Form College