Beth Glover
Glasgow
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with the ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Front of house team member
Cafe Strange Brew
Glasgow, Glasgow City
08.2022 - Current
- Maintained high standards of customer service during peak times.
- Ensured smooth operation by managing waitlist systems and walk-ins.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Coordinated seating arrangements for efficient restaurant management.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
Starbucks Supervisor
Starbucks Coffee
Glasgow, Glasgow City
07.2021 - 08.2022
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Provided constructive feedback to staff for improved performance levels.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Trained new hires and set up mentoring relationships to drive team performance.
Education
Bachelor of Arts - Acting with Creative Enterprise
New College Lanarkshire
Motherwell 08.2021 - 06.2023
Skills
- Collaborative decision making
- Customer service excellence
- Positive attitude
- Strategic planning
- Complaint resolution
- Communication proficiency
- Time management
- Public speaking
- Up-Selling practices
- Host and Hostess experience
- Driving license
Affiliations
- Reading
- Crocheting
- Baking
References
References available upon request.
Timeline
Front of house team member
Cafe Strange Brew
08.2022 - Current
Bachelor of Arts - Acting with Creative Enterprise
New College Lanarkshire
08.2021 - 06.2023
Starbucks Supervisor
Starbucks Coffee
07.2021 - 08.2022
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