Shruti Tandon
Purley,London
Summary
Experienced Product Manager with a knack for streamlining processes and driving product innovation. Led cross-functional teams to launch multiple successful products, improving market share and customer satisfaction. Known for fostering collaborative environments and delivering strategic solutions in fast-paced settings.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Product Manager
Capital.com
London, United kingdom
10.2022 - Current
- Spearheaded the discovery and launch of "News" and "Share Trade" features, increasing daily trade volume by 18%.
- Partnered with UX, research, design, and analytics teams to develop an instrument discovery solution, lowering feature churn from 39% to 27%.
- Led transformation of chatbot and IVR systems, achieving a 22% reduction in support costs and a 30% increase in CSAT.
- Built scalable API-first integrations, improved CRM tools for agent productivity with 25% faster resolution.
Senior Product Manager
Jupiter.Money
Bangalore, India
06.2020 - 08.2022
- Automated over 600 queries weekly through in-app fraud flows and unified support channels.
- Enhanced customer satisfaction, achieving a 12% increase in NPS.
- Re-architected IVR systems and renegotiated vendor contracts, realising $250K in annual savings.
- Introduced continuous discovery techniques, including surveys and feedback loops, to prioritise high-impact initiatives.
Head of Operations & Product Collaboration
Simpl
Bnaglore, India
07.2017 - 06.2020
- Successfully led team of over 50, implementing ML detection systems that reduced fraud loss by 80%.
- Established product-ops feedback loops to integrate customer pain points into product planning.
- Collaborated with design and engineering leads to enhance workflows for onboarding and dispute management.
Product Operations Manager
Instamojo
Bangalore, India
09.2015 - 03.2017
- Streamlined compliance workflow, enhancing efficiency by 20%.
- Launched merchant insights dashboards to direct product enhancements.
- Collaborated with PMs to translate operational gaps into measurable KPIs on the roadmap.
Graduate engineer trainee
HCL Technologies
Chennai , India
08.2012 - 09.2014
- Delivered internal tooling and process improvements across infra and compliance teams
- Conducted rigorous system tests to ensure high-quality output.
- Resolved technical issues for uninterrupted workflow.
Education
Bachelor of Technology - Electronics & Communication Engineering
APJ Abdul Kalam Technological University
India 08.2008 - 06.2012
Skills
- Stakeholder prioritisation
- Resource allocation competence
- Product lifecycle mastery
- Product development process
- Feedback collection and evaluation
- Product launch execution
Affiliations
- Sports
- Reading
Languages
English
Fluent
Hindi
Fluent
Work Authorization
UK Partner Dependent Visa – No Sponsorship Required
Timeline
Product Manager
Capital.com
10.2022 - Current
Senior Product Manager
Jupiter.Money
06.2020 - 08.2022
Head of Operations & Product Collaboration
Simpl
07.2017 - 06.2020
Product Operations Manager
Instamojo
09.2015 - 03.2017
Graduate engineer trainee
HCL Technologies
08.2012 - 09.2014
Bachelor of Technology - Electronics & Communication Engineering
APJ Abdul Kalam Technological University
08.2008 - 06.2012
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