Shruthi Shobha Jayachandra
Edinburgh,United Kingdom
Summary
Operations and programme manager with 15 years across fintech, SaaS and clean-tech. I run multi-stream delivery programmes end-to-end schedules, budgets, governance, and the executive reporting that sits on top and I am at my best when a portfolio is messy and needs structure. Most of my work sits at the intersection of delivery, tooling and capacity planning, usually for global teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager & Programme Manager
N-able
12.2021 - Current
- Established and managed detailed roadmaps for the entire programs - Built and owned end-to-end roadmaps across 5 business units, capturing milestones, resources and cross-stream dependencies. Worked directly with BU leads to pin down requirements at source, rework reduction and improvered delivery predictability.
- Multi-stream programmes - Ran 3 concurrent programmes, keeping cross-functional work aligned to the wider organization goals. Put a lightweight portfolio governance model in place so leadership could actually see what was in flight, what was stuck, and why.
- Oversaw delivery against time, cost and quality – Monitor and ensure successful deliveries of all aspects of the project, including prioritising, completion time, project cost, and quality, monitor project timelines, co-ordinate projects with respect to interdependencies or resource allocation.
- Central communication hub for stakeholders – Owning responsibilities of facilitation for effective communication between stakeholders, regular status reporting to stakeholders, and a transparent process which helped in early identification of risks and building a mitigation strategy. Established strong working relationships with key stakeholders.
- Reports and Dashboards Analytics: Communicated programme status to leadership by utilising reports and dashboards, detailing project status, capacity planning, SDR progress, and training outcomes of Adlumin security teams. Built executive reporting and operating cadence frameworks that improved decision-making and risk visibility. Supported quarterly business reviews (QBRs), strategic planning cycles, and leadership operating reviews through executive reporting and portfolio insights.
- Business Transition: Developed and evaluated business cases, supporting strategic investment decisions, operating model transition, and value realisation initiatives and managing the business transition to BAU.
- Provided compliance and governance: Defined the governance framework and process changes against board guidelines, and worked with process owners to keep us aligned to the relevant regulatory standards for our markets.
Tools & Process Owner
Enphase Solar Energy
03.2018 - 11.2021
- IT systems ownership: managed a global delivery portfolio supporting data and engineering teams, management consulting, ensuring alignment with strategic goals and consistent operational performance. Increased predictability of project delivery through improved collaboration and efficiency strategies.
- Architecture Design & Data Strategy: Owning complete Atlassian design and architecture for all the business units. Excellent understanding of data products, platforms, analytics, and BI tools (Power BI, Easy BI, and how they create business value)
- Continuous improvement: Consistent improved developer productivity, transparency in incident response and adoption of shared operational standards across teams. Tailored products to meet specific regulatory requirements and standards across different markets, facilitating global expansion. Executed onboarding for over 800 employees to the new tool and process.
- Stakeholder Partnering: worked with business, support and engineering teams to gather requirements, recommend enhancements and drive adoption of new features, resposible for end-to-end communication. Fostered confidence in post-incident reviews by ensuring thorough analysis and follow-up.
Senior Software Engineer
Finastra Software Solutions
07.2011 - 03.2018
- Agile delivery: Facilitated Agile ceremonies as Scrum Master, improving delivery predictability, backlog quality and team accountability. Developed well-organised user stories and acceptance standards, incorporating performance, scalability, data quality, and legal constraints.
- Systems migration: Led a high-stakes Jira server-to-cloud migration with zero data loss, preserving automated reporting, workflows and operational continuity as part of banking & financial services.
- Tooling migration: Led successful migration of teams from CollabNet Team Forge to Jira, including administration, training and post-migration support.
- Process integration: Integration planning, Salesforce CRM with Jira to streamline tracking of client-facing workflows and improve operational decision-making.
- Data governance: Maintained user roles, profiles, security settings, page layouts and alerts in Salesforce, supporting strong data governance and access controls.
- Customer & complaints handling: Built and maintained a Salesforce-based system to handle 2,500+ user requests, coordinating L3 support through Jira and ensuring timely resolution and feedback loops.
- Customer engagement: Acted as a key point of contact for customers and internal stakeholders, ensuring they were aware of available services and supported throughout adoption.
- Training & adoption: Delivered global training programs across India, UK, US and Europe, embedding consistent tooling, workflows and Agile practices.
Education
MSc - Strategic Project Management
Heriot-Watt University
Edinburgh, UKBE - Computer Science
Visvesvaraya Technological University
IndiaSkills
- Operational delivery
- Programme/Project management
- Vendor management
- Business readiness
- Enterprise Transformation
- Portfolio Management
- Executive Stakeholder Management
- Strategic Prioritisation & Execution
- Capacity Planning
- Risk & Dependency Management
Certification
- Certified Scrum Product Owner (CSPO)
- Certified Scrum Master (CSM), Scrum Alliance
- CIPP/E - Data Privacy, Training Completed
- Salesforce Administrator (SFDC 201)
- Salesforce Platform Developer (SFDC 401)
TOOLS
- Jira
- Confluence
- Salesforce
- Asana
- Tableau
- MS Teams
- Slack
- GitHub
- TestRail
Profile
https://www.linkedin.com/in/shruthi-sj-9911a34b/
Awards
- Spot Award - customer focus & speedy delivery
- Spot Award - Performance testbed implementation for Jira
Timeline
Operations Manager & Programme Manager
N-able
12.2021 - Current
Tools & Process Owner
Enphase Solar Energy
03.2018 - 11.2021
Senior Software Engineer
Finastra Software Solutions
07.2011 - 03.2018
MSc - Strategic Project Management
Heriot-Watt University
BE - Computer Science
Visvesvaraya Technological University