Shivani Bahuguna
Wolverhampton,United Kingdom
Summary
Sensible Store Assistant determined to provide every customer with positive, memorable shopping experience. Focused and friendly and willing to help with any task. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Store Assistant
More Retail
New Delhi, India
04.2022 - 04.2023
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
- Attended regular training opportunities to maintain up to date product and service knowledge.
- Supported store goals by delivering promotions and upselling programmes.
- Assisted customers with product selection, recommending associated items to increase transaction value.
- Expertly handled returns and exchanges, recommending alternative items to reduce store losses.
- Practised safe and secure stock handling methods, reducing product damage and loss.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Updated product labelling and pricing to reflect discounts and offers.
Education
Bachelor of Arts - Arts
University of Delhi
New Delhi, India 04.2008 - 03.2012
Skills
- Stock management
- Grocery retail operations
- Stock handling techniques
- Order picking
- Product placement
- Customer service
- Relationship building
- Delivery management
Languages
English
Intermediate
Timeline
Store Assistant
More Retail
04.2022 - 04.2023
Bachelor of Arts - Arts
University of Delhi
04.2008 - 03.2012
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