Roman Thompson

• Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
• Promptly identified and retrieved items in the stock room to maximise sales opportunities.
• Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
• Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
• Maintained spotless store presentation through regular cleaning, organising and tidying.
• Managed customer complaints with prompt, mutually beneficial resolutions.

• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest tastes.
• Completed end-of-day cleanup to reset the bar for next day.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Fostered positive employee relationships through communication, training and coaching.
• Promoted professionalism and effective communication among staff to develop productive relationships.

• Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
• Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
• Worked quickly to complete cleaning within allotted timeframes.
• Deep cleaned carpets using industrial steam cleaner.
• Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
• Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.

• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
• Reported delivery of goods and document errors to management, enabling prompt resolution.
• Minimised complaints by maintaining clear communication with customers, and promptly advising of schedule changes.
• Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.

• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Wore required Personal Protective Equipment to maintain excellent hygiene standards.
• Assisted with general labouring duties to aid overall factory productivity.

• Developed knowledge of changing product lines and applied best packing practices accordingly.
• Packed and labelled products ready for dispatch.
• Consistently met packing standards and targets outlined by Warehouse and Dispatch management.
• Contributed to the smooth running of multiple warehouse functions by assisting various departments as required.
• Loaded goods ready for scheduled dispatch.

Effectively prepared orders for delivery or customer collection, within an allotted time frame.

Maintain general upkeep and cleanliness of the store and warehouse.

Handled deliveries and collections on behalf of the store.

Assist with sales.