Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Reference
Timeline
Generic
Shirmar Elliott

Shirmar Elliott

London

Summary

With over 4 years of experience in hospitality and customer service, I stand out as a confident, well presented, charismatic and driven individual leading with solutions in order to solve problems. I believe it is nice to be important but it is important to be nice and so I remain approachable, friendly and gracious with a commitment to perfection and a dedication to excellence. Forever rising to the occasion; I am triumphant in turning all my challenges into my successes, whilst maintaining a professional 1st class positive can-do attitude with a smile at all times.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Shop Assistant

AFTERHOURS UK
London
09.2024 - 02.2025
  • Provided exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction
  • Assisted with order processing, stock management, and ensuring product availability
  • Managed customer accounts, processed refunds, and handled customer communications across multiple platforms
  • Worked closely with the management team to improve customer service policies and procedures

Runner

The Waterfront
London
08.2023 - 08.2024
  • Deliver food orders from the kitchen to guests promptly and accurately
  • Ensure food presentation meets restaurant standards before serving
  • Communicate any special requests or dietary restrictions to kitchen staff
  • Assist servers with table setup, refilling drinks, and clearing tables
  • Handle customer inquiries and resolve minor issues professionally
  • Maintain cleanliness and organization in dining and kitchen areas
  • Contributed to harmonious work environment with positive attitude towards all tasks.

General Labourer

P.J.Mear
London
11.2022 - 08.2023
  • Assisted with various construction projects, including site preparation, material handling, and cleanup
  • Loaded and unloaded construction materials, utilising proper lifting and carrying techniques to prevent injury and damage
  • Operated power tools and machinery under supervision, following safety guidelines and ensuring proper equipment maintenance
  • Assisted in maintaining a clean and organised worksite, contributing to a safe and efficient working environment
  • Collaborated with team members to accomplish daily tasks and meet project deadlines

IT Support Specialist

TECHAHOY
London
03.2022 - 08.2022
  • Provided technical support to clients on hardware and software issues
  • Maintained IT systems including hardware, software, and network infrastructure
  • Assisted in the setup and maintenance of servers and databases

Runner, Waiter, Caterer

AGENCY
London
06.2020 - 03.2022
  • Delivered food orders from the kitchen to customers quickly and efficiently
  • Responded to customer requests promptly, enhancing the dining experience
  • Worked closely with the catering team to set up and break down events, including table arrangements, food displays, and clean-up
  • Handled customer payments, including cash and card transactions, and provided accurate billing

Education

Software Development

Bromley College
London
09.2019 - 06.2021

Skills

  • Multi-tasking
  • Problem solving
  • Customer satisfaction
  • Persistence
  • Adaptability
  • Time management
  • Stock control
  • Organised store layout
  • Up-selling
  • Customer Service
  • Product knowledge
  • Order processing
  • Assertiveness
  • Composure under pressure

Certification

  • BTEC Level 3 Information Technology Certification
  • BTEC Level 2 Information Creative Technology Certification
  • Google Analytics Certification
  • CSCS Card
  • Level 1 and 2 Health and Safety Certification
  • First Aid Certification
  • Automatic UK Driving License
  • Jack Petchey Award (Outstanding Achiever)

Additional Information

I work out 5 times a week to stay fit, I'm also a gamer that enjoys attending concerts, theatre and theme parks.

Reference

Available upon request.

Timeline

Shop Assistant

AFTERHOURS UK
09.2024 - 02.2025

Runner

The Waterfront
08.2023 - 08.2024

General Labourer

P.J.Mear
11.2022 - 08.2023

IT Support Specialist

TECHAHOY
03.2022 - 08.2022

Runner, Waiter, Caterer

AGENCY
06.2020 - 03.2022

Software Development

Bromley College
09.2019 - 06.2021

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Shirmar Elliott