Shirmar Elliott
London
Summary
With over 4 years of experience in hospitality and customer service, I stand out as a confident, well presented, charismatic and driven individual leading with solutions in order to solve problems. I believe it is nice to be important but it is important to be nice and so I remain approachable, friendly and gracious with a commitment to perfection and a dedication to excellence. Forever rising to the occasion; I am triumphant in turning all my challenges into my successes, whilst maintaining a professional 1st class positive can-do attitude with a smile at all times.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Shop Assistant
AFTERHOURS UK
London
2024.09 - 2025.02
- Provided exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction
- Assisted with order processing, stock management, and ensuring product availability
- Managed customer accounts, processed refunds, and handled customer communications across multiple platforms
- Worked closely with the management team to improve customer service policies and procedures
Runner
The Waterfront
London
2023.08 - 2024.08
- Deliver food orders from the kitchen to guests promptly and accurately
- Ensure food presentation meets restaurant standards before serving
- Communicate any special requests or dietary restrictions to kitchen staff
- Assist servers with table setup, refilling drinks, and clearing tables
- Handle customer inquiries and resolve minor issues professionally
- Maintain cleanliness and organization in dining and kitchen areas
- Contributed to harmonious work environment with positive attitude towards all tasks.
General Labourer
P.J.Mear
London
2022.11 - 2023.08
- Assisted with various construction projects, including site preparation, material handling, and cleanup
- Loaded and unloaded construction materials, utilising proper lifting and carrying techniques to prevent injury and damage
- Operated power tools and machinery under supervision, following safety guidelines and ensuring proper equipment maintenance
- Assisted in maintaining a clean and organised worksite, contributing to a safe and efficient working environment
- Collaborated with team members to accomplish daily tasks and meet project deadlines
IT Support Specialist
TECHAHOY
London
2022.03 - 2022.08
- Provided technical support to clients on hardware and software issues
- Maintained IT systems including hardware, software, and network infrastructure
- Assisted in the setup and maintenance of servers and databases
Runner, Waiter, Caterer
AGENCY
London
2020.06 - 2022.03
- Delivered food orders from the kitchen to customers quickly and efficiently
- Responded to customer requests promptly, enhancing the dining experience
- Worked closely with the catering team to set up and break down events, including table arrangements, food displays, and clean-up
- Handled customer payments, including cash and card transactions, and provided accurate billing
Education
Software Development
Bromley College
London 2019.09 - 2021.06
Skills
- Multi-tasking
- Problem solving
- Customer satisfaction
- Persistence
- Adaptability
- Time management
- Stock control
- Organised store layout
- Up-selling
- Customer Service
- Product knowledge
- Order processing
- Assertiveness
- Composure under pressure
Certification
- BTEC Level 3 Information Technology Certification
- BTEC Level 2 Information Creative Technology Certification
- Google Analytics Certification
- CSCS Card
- Level 1 and 2 Health and Safety Certification
- First Aid Certification
- Automatic UK Driving License
- Jack Petchey Award (Outstanding Achiever)
Additional Information
I work out 5 times a week to stay fit, I'm also a gamer that enjoys attending concerts, theatre and theme parks.
Reference
Available upon request.
Timeline
Shop Assistant
AFTERHOURS UK
2024.09 - 2025.02
Runner
The Waterfront
2023.08 - 2024.08
General Labourer
P.J.Mear
2022.11 - 2023.08
IT Support Specialist
TECHAHOY
2022.03 - 2022.08
Runner, Waiter, Caterer
AGENCY
2020.06 - 2022.03
Software Development
Bromley College
2019.09 - 2021.06