Luke Overall
Willitoft
Summary
Proficient customer service advisor with a focus on delivering exceptional service. Over 150 customer issues resolved, demonstrating a commitment to customer satisfaction and organizational integrity. Experienced in addressing inquiries and complaints through various communication methods. Strong communication skills and relevant experience position as a valuable asset to any team.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Shop assistant
JD Sports
York , North Yorkshire
2025.12 - Current
- Conducted inventory checks to enhance accuracy and accountability in stock management.
- Facilitated efficient shop floor layout changes to enhance shopper navigation ease.
- Facilitated collaboration with team members during peak periods to ensure seamless operations.
- Drove increased sales through innovative product promotion strategies.
Butcher
Morrisons
Selby , North Yorkshire
2024.10 - 2025.12
- Designed bespoke orders to align with unique customer needs and preferences.
- Maintain product freshness to improve customer satisfaction and retention.
- Facilitate improved customer satisfaction through personalised guidance on meat selection and preparation.
Assistant Senior Manager
Betfred
Middlesbrough
2024.01 - 2024.10
- Facilitated excellent customer interactions while managing financial transactions. Oversaw accurate money handling, counting, and bundling processes. Implemented cleaning standards to enhance operational efficiency and ensure proper bet settlements.
- Deliver friendly service to customers to enhance satisfaction and build lasting relationships.
Kitchen Assistant
J D Wetherspoon
Redcar
2023.09 - 2024.01
- Executed the preparation of food in compliance with industry regulations, focusing on hygiene and aesthetic presentation throughout the kitchen.
- Utilise effective communication skills to address customer inquiries and resolve issues swiftly.
Customer assistant/Team Leader
Morrisons
York/Selby
2017.11 - 2023.08
- Assisted with customer and logistics queries effectively. Coordinated with wagon drivers and sister companies for smooth operations. Supported team members by providing leadership when necessary.
- Facilitated seamless communication with customers to enhance overall satisfaction and foster loyalty.
Education
GCSE - IT and Business
Sherburn High School
GCSE - English, maths, science
Sherburn High School
Skills
- Ability To Work Under Pressure
- Adaptability
- Communication Skills
- Eager
- Enthusiastic
- Flexible
- Good Listener
- Highly Motivated
- Leadership
- Multi-Tasking
- Numeracy
- Passionate
- Positive Attitude
- Self Motivated
- Responsible
Certification
- IMI level 2 & 3 In Motorsport and Light Vehicle Maintenance
- Institute of The Motor Industry
- July 2018
REFERENCES
References available on request
HOBBIES & INTERESTS
Boxing, Darts, Football, Formula 1, Motorsport, Snooker, Weightlifting
Timeline
Shop assistant
JD Sports
2025.12 - Current
Butcher
Morrisons
2024.10 - 2025.12
Assistant Senior Manager
Betfred
2024.01 - 2024.10
Kitchen Assistant
J D Wetherspoon
2023.09 - 2024.01
Customer assistant/Team Leader
Morrisons
2017.11 - 2023.08
GCSE - IT and Business
Sherburn High School
GCSE - English, maths, science
Sherburn High School